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ISP Representative cloudscape
(isp) Tue 21-Mar-17 09:33:32
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Re: Sudden slow wifi with fibre broadband


[re: RobertoS] [link to this post]
 
Hi ukhardy07 and RobertoS

I am aware of both potential issues. We have already raised this with the carrier as we know there is no issue in our network or in the cross-connect between the carrier network and our BGP devices. We have had Openreach reset his profile and we have been running comparative tests on other circuits on the same interconnect, see this one which is in Sync at 33M / 7.5M http://www.thinkbroadband.com/speedtest/button/14900... and looks fine.

If there is an issue or congestion it is local to the OP or between him and the carrier backhaul. (FYI, in the 18 days he has been with us he has uploaded 272G and downloaded 175G)

I love the way people just assume we are ignoring the OP's concerns, this not the case as we have built a good reputation and intend to keep it.
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Administrator MrSaffron
(staff) Tue 21-Mar-17 10:20:46
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Re: Sudden slow wifi with fibre broadband


[re: cloudscape] [link to this post]
 
A data dump

http://tbb.st/1490054073540724455
http://tbb.st/1490039554863030155
http://tbb.st/1490038452676435455
http://tbb.st/1490036271185606155
http://tbb.st/1490035746375830455
http://tbb.st/1490031034217715855
http://tbb.st/1490027428448145355
http://tbb.st/149001863926000733115
http://tbb.st/1490016909693260955
http://tbb.st/1490016492680889355
http://tbb.st/1490016398361202455
http://tbb.st/1490016275291207255
http://tbb.st/1490009722432291355
http://tbb.st/148999962522139848057

Various users, your test and the users ones are in there too

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
ISP Representative cloudscape
(isp) Tue 21-Mar-17 10:25:48
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Re: Sudden slow wifi with fibre broadband


[re: MrSaffron] [link to this post]
 
Hi Andrew,

Very useful. Is there anyway you can PM me the CLI's so we can see which, if any, of these has moved onto the new backhaul yet?

Regards
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).


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Standard User charlestown
(learned) Tue 21-Mar-17 10:32:03
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Re: Sudden slow wifi with fibre broadband


[re: cloudscape] [link to this post]
 
For some strange reason my cloud backup decided to start from scratch after moving to the new pipe. I have no idea why that happened, since everything had already been backed up previously, but that would have been 250+ gigs. That download figure seems quite a bit higher than I would expect, though I imagine a large part of that might be Amazon Prime. I did request unlimited bandwidth.

Regarding the point of congestion, it's clear that my line becomes really slow at peak times and faster late at night, whether on Ethernet or wifi. At 1.00am I might be getting 25mbps on wireless and at 8.00am I'm lucky to get 7mbps.
Administrator MrSaffron
(staff) Tue 21-Mar-17 10:55:09
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Re: Sudden slow wifi with fibre broadband


[re: cloudscape] [link to this post]
 
Caller Line ID? You have run the test are you not aware that we don't ask people for that.

User privacy is important, so if there is a way to ID if people are on the new backhaul via IP address we can do that filter for you, but do not normally share IP address level information.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
ISP Representative cloudscape
(isp) Tue 21-Mar-17 11:43:58
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Re: Sudden slow wifi with fibre broadband


[re: MrSaffron] [link to this post]
 
Hi Andrew,

IP's would be great.

Regards
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Administrator MrSaffron
(staff) Tue 21-Mar-17 11:52:51
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Re: Sudden slow wifi with fibre broadband


[re: cloudscape] [link to this post]
 
PM contains two links to speed test versions where we will be able to share a little more information and help get to the bottom of whether there is any difference between how the old and new are behaving

Will leave sharing the links to the ISP, since the idea is one group use one version, and the others the other to make identifying the differences easier

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User ian72
(eat-sleep-adslguide) Tue 21-Mar-17 11:57:02
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Re: Sudden slow wifi with fibre broadband


[re: charlestown] [link to this post]
 
Was that backup running whilst you were doing speed tests?
Standard User charlestown
(learned) Tue 21-Mar-17 11:59:07
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Re: Sudden slow wifi with fibre broadband


[re: ian72] [link to this post]
 
No. I made sure nothing in the house was running, including other devices. The backups happen once an hour, but they can be manually paused.
ISP Representative cloudscape
(isp) Tue 21-Mar-17 12:01:01
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Re: Sudden slow wifi with fibre broadband


[re: MrSaffron] [link to this post]
 
thanks Andrew, Much appreciated
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
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