Hi, I've recently moved in to a property built 2 years ago and am trying to solve slow broadband (with Origin).
I believe that there has been dodgy wiring done when the property was first built to add an extension socket. Please can you guys take a look and advise what options I might have here?
The property is rated to get 4mb but the router is achieving less that half this.
The property has been built with a master socket at the front and an extension socket in an upstairs room, with wiring is embedded in the walls.
I've connected a router & phone via a single microfilter at the master socket only. There are no other devices connected and I do not use the extension socket.
I thought the poor speeds would be due to the extension, so I decided to test speeds through the test socket. When I removed the faceplate, there appears to be multiple sets of wires directly connected to it
I cannot get a dial tone or BB connection in the test socket.
What concerns me is that when the face plate is removed from the master socket, I still get a dial-tone and BB connection through the faceplate!
This is a picture of the socket with face plate removed:
Neither of the two thicker white cables at the back of the master socket seem to be directly wired in to anything except the faceplate.
I intended to disconnect the extension cable but I feel something is very wrong with the wiring and my knowledge it too limited to manage this.
Is this setup normal for a recent build with an extension, or am I correct that this is a dodge job?
Has the incoming line been rewired directly in to the faceplate, making any DIY fix risky?
Would BT engineers likely charge to re-wire the incoming cabling back to how it should be?
Many thanks for your help