I'm 20% slower than my minimum speed guarantee, how can I get Openreach to listen to BT and provide my service from the cab 40 metres from my house rather than existing cab that's near a mile away and incapable of providing agreed service?
I signed up for fibre broadband through BT a while ago, the line they put in was only capable of 24.07Mbps download/3.04Mbps upload and hub advised of an error on first use so was logged as a fault for BT engineer to attend (speed estimate at sign up was 44-32 download (28 as minimum speed guarantee), 8.3-6 for upload so certainly didn't look right especially as the BT Broadband Availability Checker had been estimating up to 64.4 a year before so the updated 44-32 estimates was expected a conservative guess). BT engineer arrived and found line had many faults, on the telegraph pole my house is fed from there were no spare lines at all (apparently lots have been ripped out as faulty over the years, only 7 lines available for the whole street and all in use - engineer ended up swapping my phone line with the only person on the street who had a phone only service to try and fix!). After the switch I'm told the errors have reduced but so has my broadband speed (now down to 23.31 download/2.84 upload)! The BT engineer spent about 2 1/2 hours up the telegraph poles nearby re-terminating connections with new equipment, the phone line from the telegraph pole to my house and the BT socket on the wall were both installed brand new less than 2 years ago so no fault there (first year or so I had ADSL).
From what the BT engineer has said given that the phone line from the telegraph pole to my house and the BT socket on the wall are both new, connections outside re-terminated etc there's basically nothing else that can be done to improve the speeds I'm getting, apparently the cabinet I'm connected to is 3/4 of a mile or so away but path the cable follows involves a very congested street and copper covered aluminium forms at least some of the route.
Whilst they were there they ran a speed test from their BT equipment they let me take a quick photo of, results below - from looking at the current test results/line attenuation/SNR etc is there anything that can be done to try and improve speeds or does this look maxed out? Upload is shown as 5056K on the test but even after reset of my line profile the BT router is stuck at below 3Mbps so something doesn't look right here either.
I'm currently provided to cab 3 which is a long way from my house and provides a service 20% below my minimum speed guarantee, cab 64 and associated FTTC box are less than 40 metres from my house (less than 10 metres from existing cable route - ie approx 10 metres from FTTC cab to first of 3 telegraph poles my route follows) and would clearly give me speeds above my minimum speed guarantee. I've been pushing BT to get this fixed for a while now but Openreach keep cancelling all orders to get moved to the other cab, they did recently come back with an option for me to pay £1050 or so +vat if I want to pay for a new line provide from cab 64 but it seems ridiculous to be trying to charge me when they can't get anywhere near providing my minimum speed guarantee from the existing line, sounds a lot like they're trying it on in the hope I agree to subsidise upgrading the 40+ year old kit between the cab and my house. So far they've wasted 3 days of my time off work, on the last occasion I confirmed with BT in writing that 'They have routed off cabinet 64 as per the open reach notes' but when the engineer arrived Openreach had changed it again to another provide from cabinet 3 which is incapable of resolving this problem, engineer just apologised and left but I have no idea how to get this resolved now. 23Mbps simply isn't quick enough for what I need to do working from home and 2.84 upload is far too slow as well. If they'd provided the 28 minimum speed guarantee I'd really struggle but I'd have no cause for complaint, somewhere in the 44-32 initial estimate (ideally towards the top end) is workable, 23 just isn't...
What can I do to get Openreach to resolve this properly rather than just keep ignoring the BT orders/opinion of BT engineers who attended site (without me paying near £1300 obviously), are there any Openreach employees on here who could maybe take a look what is going wrong at their end/why they refuse to accept the evidence/what additional information they need? Making a complaint to BT isn't likely to do much as there's nothing they can do to get Openreach to do the work required.
Really stuck and not sure how to get past this now, paying £1300 is clearly ridiculous especially as they've not provided a service anywhere near the minimum they set themselves (and £1300 sounds crazy for 10 metres of cable anyway), as an end user speaking to Openreach to try and apply some common sense is impossible of course... Any suggestions?
Line test results: