How do you know you have ADSL2+ if you have no internet?
Because when I plug in the modem, the web interface "DSL sync status" (at the same time as the DSL light flashing) says 'Initializing', then changes to 'EstablishingLink', then finally "mode: ADSL2+", "Traffic type: ATM", and "DSL link status: up". I've also tried this with a Technicolor modem that syncs with ADSL2+ mode too.
Are your speeds just slow or zero connectivity?
Zero, because I'm not even sure how to configure it, since I am meant to have a FTTC connection with PTM traffic. What it syncs as is completely different, as if it were connecting to a different ISP's modem or something. At my last place, I connected the modem up to my Linux box and ran pppd. This time I tried it but get the error "timeout waiting for PADO packets", which isn't surprising because the DSL modem isn't even synced in PTM traffic mode.
Did Zen supply a modem/router combo device, all major ISP supplied devices now produce line stats even the budget ones supplied by the likes of TalkTalk. We need to see some stats to get a better idea of what is happening.
Yes, a Technicolor TG588v v2. But are you saying I can't get stats with my HG612? As I understand it, the Technicolor is locked into bridge mode (as I told them I would be bridging to my Linux box which is my main router). Incidentally, I don't even know why the Technicolor syncs because as I understand it you can't bridge an ADSL2+ w/ ATM connection, only a PTM one.
Based on what the engineer has stated "connected to the wrong cabinet" it sounds as if your line does not go to the closest fibre cabinet (across your road) but possibly one much further away. This would reduce your fibre speeds massively... Hence it is very important to see stats and assess if you are syncing on ADSL2+ or VDSL. Often times, where a further cabinet is utilised the speeds end up worse than ADSL, as the fibre only begins at the cabinet, and speeds drop very very quickly over copper on VDSL2+. Using a cabinet further way would create a lot of excess copper and you'd likely be getting one of the slowest speeds on that cabinet.
FYI BT have zero obligation to do a network rearrangement & connect you to a closer cabinet. Anyways, stats would be great even if that's via using the ISP supplied device for 10 mins.
Yeah, well I have the two modems I mentioned above. What's the best way to get these stats? I can use either one.