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Standard User jez9999
(member) Tue 13-Jun-17 22:19:47
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Re: Fibre connected to wrong cabinet?!


[re: Zarjaz] [link to this post]
 
What is CP?

=== Jez ===
Internet
Zen unlimited fibre 2 | http://game-point.net/misc/speedtest-ookla-ZenFTTC-2...
Hardware
Master socket: NTE5C with MK4 VDSL filter faceplate
VDSL modem model: BT Openreach Huawei EchoLife HG612 3B VDSL/FTTC (unlocked)
Standard User ukhardy07
(knowledge is power) Tue 13-Jun-17 22:58:46
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Re: Fibre connected to wrong cabinet?!


[re: jez9999] [link to this post]
 
CP = Current provider.

This is something likely needed to be handled by executive level / a complaints handler. I have details for the teams at sky, BT and talktalk but not for zen. Anybody here able to point the op to somebody at zen who can handle the case end to end in the best way possible? IE Executive level support email or something similar?

I doubt standard customer services will get anywhere on this.
Standard User RobertoS
(elder) Wed 14-Jun-17 00:47:11
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Re: Fibre connected to wrong cabinet?!


[re: ukhardy07] [link to this post]
 
In reply to a post by ukhardy07:
CP = Current provider.
Uh uh smile. CP = Communications Provider. Can be an ISP, a line rental provider, or both for a particular end user.

It probably (I haven't checked) also includes mobile providers and wireless broadband. Virgin Media as well of course.

IIRC it is Ofcom-speak and Openreach-speak. Just an umbrella term.

My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 69564/12780Kbps @ 600m. BQMs - IPv4 & IPv6

Edited by RobertoS (Wed 14-Jun-17 00:47:38)


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Administrator MrSaffron
(staff) Wed 14-Jun-17 07:24:22
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Re: Fibre connected to wrong cabinet?!


[re: ukhardy07] [link to this post]
 
Zen should be able to escalate from the people who you deal with to someone who can recognise what everyone here has, that something is amiss and needs resolution.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User ukhardy07
(knowledge is power) Wed 14-Jun-17 10:22:10
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Re: Fibre connected to wrong cabinet?!


[re: RobertoS] [link to this post]
 
Always learning, I read that it was current provider years ago on the Sky Forum. At least it always read ok for me! smile
Standard User RobertoS
(elder) Wed 14-Jun-17 10:31:02
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Re: Fibre connected to wrong cabinet?!


[re: ukhardy07] [link to this post]
 
smile
I found out a few years ago when I first went to read the actual Ofcom General Conditions document, in particular Section 22 that covered the MAC process at the time. Now updated of course to the GPL system.

The Sky forum one sounds like a reasonable assumption that looks plausible, as you say, but breaks down when you read Ofcom documents. And, IIRC, BT SINs.

My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 69564/12780Kbps @ 600m. BQMs - IPv4 & IPv6
Standard User Zarjaz
(eat-sleep-adslguide) Wed 14-Jun-17 14:13:55
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Re: Fibre connected to wrong cabinet?!


[re: ukhardy07] [link to this post]
 
CP = Current provider.

Communications Provider is what I meant it to mean.

Standard User ukhardy07
(knowledge is power) Wed 14-Jun-17 15:38:23
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Re: Fibre connected to wrong cabinet?!


[re: Zarjaz] [link to this post]
 
Yep my bad, some poor advice on the SkyUser forum where they stated it meant that a few years back.
Standard User RobertoS
(elder) Wed 14-Jun-17 16:38:01
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Re: Fibre connected to wrong cabinet?!


[re: ukhardy07] [link to this post]
 
A classic internet myth smile.

My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 69564/12780Kbps @ 600m. BQMs - IPv4 & IPv6
Standard User jez9999
(member) Fri 16-Jun-17 17:09:49
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Re: Fibre connected to wrong cabinet?!


[re: jez9999] [link to this post]
 
It's fixed today. smile Modem syncing with VDSL2 PTM traffic, and speeds a bit slower than my last house... not too bad though.

=== Jez ===
Internet
Zen unlimited fibre 2 | http://game-point.net/misc/speedtest-ookla-ZenFTTC-2...
Hardware
Master socket: NTE5C with MK4 VDSL filter faceplate
VDSL modem model: BT Openreach Huawei EchoLife HG612 3B VDSL/FTTC (unlocked)
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