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Standard User WWWombat
(knowledge is power) Mon 19-Jun-17 20:49:56
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Re: Fibre connected to wrong cabinet?!


[re: jez9999] [link to this post]
 
So what was needed to fix it?
Standard User jez9999
(member) Mon 19-Jun-17 22:12:27
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Re: Fibre connected to wrong cabinet?!


[re: WWWombat] [link to this post]
 
Beats me. I think they put in a request with Openreach to install it again? I didn't get an engineer visit to the door.

=== Jez ===
Internet
Zen unlimited fibre 2 | http://game-point.net/misc/speedtest-ookla-ZenFTTC-2...
Hardware
Master socket: NTE5C with MK4 VDSL filter faceplate
VDSL modem model: BT Openreach Huawei EchoLife HG612 3B VDSL/FTTC (unlocked)
Standard User ConsumersFriend
(committed) Tue 20-Jun-17 12:36:33
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Re: Fibre connected to wrong cabinet?!


[re: jez9999] [link to this post]
 
Interestingly we have been having a similar problem - ongoing some 3-4 mths, with the fibre install being cancelled (no explanation) then going to a different Cab than expected (resulting in speeds under half predicted, below the so called "handback" threshold), then as a last resort a new line (using existing pairs) that should have gone to the near cabinet according to BTOR but them claiming that the fibre (which Zen had ordered to that near cabinet) was on the wrong cabinet, and the whole order starting all over again. No one seems to want to take ownership of the issue at BTOR & sort it - the "correct" ie near cabinet that the cables go through/past has half its space empty rather than being provisioned with vdsl modules according to the engineers, but each time an individual engineer starts to deal with it, he goes off to get management approval & then it all stops again!
Interestingly one of the engineers was from Romania, and he commented that the service was much improved there after it was taken out of the control of a single state monopoly & he had a 1gb down 500mb up service for around £15....sounded almost too good to be true, but monopolies that are not answerable to their end user will never encourage innovation or service improvements!


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Standard User jez9999
(member) Tue 20-Jun-17 15:51:00
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Re: Fibre connected to wrong cabinet?!


[re: ConsumersFriend] [link to this post]
 
And even the UK is good compared to much of America where there's a total monopoly and no real regulation.

=== Jez ===
Internet
Zen unlimited fibre 2 | http://game-point.net/misc/speedtest-ookla-ZenFTTC-2...
Hardware
Master socket: NTE5C with MK4 VDSL filter faceplate
VDSL modem model: BT Openreach Huawei EchoLife HG612 3B VDSL/FTTC (unlocked)
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