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Standard User ukhardy07
(knowledge is power) Mon 31-Jul-17 17:17:01
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Re: First time on VDSL - Is this correct?


[re: foxtrot_yankee] [link to this post]
 
To rule out the connection have you tried with a wire?

On cable they often split the 5g and 2G bands so your tests may have been on a different band.
Standard User foxtrot_yankee
(newbie) Mon 31-Jul-17 20:43:22
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Re: First time on VDSL - Is this correct?


[re: ukhardy07] [link to this post]
 
I've been testing on a wired connection, not Wi-Fi. Just did another one there:

My Broadband Speed Test

I'm definitely going to need the master socket / faceplate replaced so I have a starting point.
Administrator MrSaffron
(staff) Tue 01-Aug-17 09:58:25
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Re: First time on VDSL - Is this correct?


[re: dethadol] [link to this post]
 
If recabling brought you up from 5 Mbps to 70 Mbps, then no surprise things took time to settle down, since clearly a lot of errors.

In terms of the original poster, it may be that the poor use of the filter combined with what looks like other wiring issues may have led the DLM systems to already have reduced your maximum speeds.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.


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Standard User foxtrot_yankee
(newbie) Thu 03-Aug-17 12:37:31
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Re: First time on VDSL - Is this correct?


[re: MrSaffron] [link to this post]
 
I have a new faceplate arriving tomorrow (forget giving Openreach upwards of £160!). When it's connected, do I need to inform the SP to increase the speed or should that happen automatically?
Standard User foxtrot_yankee
(newbie) Fri 04-Aug-17 11:59:26
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Re: First time on VDSL - Is this correct?


[re: foxtrot_yankee] [link to this post]
 
New Openreach NTE5c MK4 installed.

My Broadband Speed Test

Text
1
23
45
67
89
1011
1213
1415
1617
1819
20
DSL Mode
VDSL    G.993.5 (VDSL) 
DSL status informationLine status     Show Time
Link type       Fast path 
Bit rate                        Downstream      Upstream
Actual data rate        44270 (Kbps.)   12829 (Kbps.)Operating data
                         Downstream      Upstream
SNR Margin              6 dB            6.1 dBLoop Attenuation        21.9 dB         21.8 dB
 Error counter
Indicator name           Downstream     UpstreamFEC Corrections          1              0
CRC Error                0              9099


But I seem to have lost my dial tone. Called Vodafone who confirmed Openreach are seeing a fault on the line between the cabinet and the premises. I guess it's also affecting the broadband? Over to them...

[EDIT] Dial tone was gone before the NTE swap btw.

Edited by foxtrot_yankee (Fri 04-Aug-17 12:10:21)

Standard User MHC
(sensei) Fri 04-Aug-17 12:20:27
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Re: First time on VDSL - Is this correct?


[re: foxtrot_yankee] [link to this post]
 
Can depend on where exactly dial tone is being lost and which cabonet is being referred to. If it is between original PCP and DSLAM cabinets then it is unlikely to affect VDSL, if between DSLAM and PCP or PCP and premises then it will affect it.

If the cause is a single leg disconnected then you will usually continue to get a VDSL service, albeit seriously degraded.


So, wait until that problem is resolved before you try to resolve any VDSL issues.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

M H C


taurus excreta cerebrum vincit
Standard User 4M2
(knowledge is power) Fri 04-Aug-17 15:31:37
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Re: First time on VDSL - Is this correct?


[re: foxtrot_yankee] [link to this post]
 
In reply to a post by foxtrot_yankee:
First, I had a line splitter plugged into the socket with the phone connected to one, and the filter connected to the other.


Did you have a dial tone at that stage when the modem was connected via the filter and presumably the voice was unfiltered?
Standard User foxtrot_yankee
(newbie) Fri 04-Aug-17 17:30:46
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Re: First time on VDSL - Is this correct?


[re: 4M2] [link to this post]
 
I had a dial tone on the first splitter and subsequently when connected to the filter. Not sure exactly when it went down. I wasn't aware of it until Wednesday.
Standard User BatBoy
(sensei) Fri 04-Aug-17 17:50:55
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Re: First time on VDSL - Is this correct?


[re: 4M2] [link to this post]
 
The unfiltered voice would explain the poor sync.
Non-Openreach fiddling with the master socket would explain the one-leg dis
Standard User 4M2
(knowledge is power) Fri 04-Aug-17 18:41:08
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Re: First time on VDSL - Is this correct?


[re: foxtrot_yankee] [link to this post]
 
Disconnecting the original master socket (NTE5A?) from the circuit also means that the out-of-service resistor (if a NTE5A) was no longer in the circuit and, I believe, this can be detected as a line fault by Openreach - however this may not be a significant issue regarding your current line fault.

Edited by 4M2 (Fri 04-Aug-17 18:52:16)

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