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Standard User dethadol
(regular) Sun 06-Aug-17 13:28:24
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Re: First time on VDSL - Is this correct?


[re: MrSaffron] [link to this post]
 
I didn't mean to imply that the change to cat5e was solely responsible for my improvement.
The first three OR engineers who came out said that the line from the master socket to the cabinet was fine and that the problem must lie within my home network.
Fortunately a fourth rather more clued up engineer diagnosed an HR on the line which had not caused a problem with ADSL but ruined my VDSL. This guy swapped me on to a spare pair which was luckily available in th UG line and th improvement both in speed and stability was immense.
Having said that my new internal wiring may have contributed to the improvement.
The main point I was making is that the switch from ADSL to VDSL can show up pre-existing faults that did not cause a problem with ADSL.
A further point is that not all OR egineers have the same degree of competence.
Standard User foxtrot_yankee
(newbie) Tue 08-Aug-17 19:32:54
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Re: First time on VDSL - Is this correct?


[re: dethadol] [link to this post]
 
In reply to a post by dethadol:
The first three OR engineers who came out said that the line from the master socket to the cabinet was fine and that the problem must lie within my home network.


That doesn't fill me with confidence. I have an Openreach engineer attending tomorrow morning.
Standard User foxtrot_yankee
(newbie) Thu 10-Aug-17 21:06:29
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Re: First time on VDSL - Is this correct?


[re: foxtrot_yankee] [link to this post]
 
Not sure what they've managed to do. The line type has changed to Interleaved and I'm not receiving any cells. I note it doesn't say frames anymore.


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Standard User foxtrot_yankee
(newbie) Wed 16-Aug-17 17:40:27
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Re: First time on VDSL - Is this correct?


[re: foxtrot_yankee] [link to this post]
 
1 week and counting. Still down...
Standard User foxtrot_yankee
(newbie) Fri 08-Sep-17 18:34:36
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Re: First time on VDSL - Is this correct?


[re: foxtrot_yankee] [link to this post]
 
Just an update/rant

After 4 weeks and 2 days of no service whatsoever, my service was reactivated today (they had to do a cease and reprovide and tried to charge me £54 for the priviliege) and we're back to square one.

My Broadband Speed Test

They've got 24 hours to sort it then they're out.
Standard User ukhardy07
(knowledge is power) Fri 08-Sep-17 18:49:17
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Re: First time on VDSL - Is this correct?


[re: foxtrot_yankee] [link to this post]
 
Who is your ISP? Let me know and I can see if I know executive complaint details

EDIT: looking at sync it is fine. This is most likely ISP congestion.

Will they let you leave? Switching to BT Plusnet Sky will likely solve the issue

Edited by ukhardy07 (Fri 08-Sep-17 18:51:01)

Standard User foxtrot_yankee
(newbie) Fri 08-Sep-17 19:29:57
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Re: First time on VDSL - Is this correct?


[re: ukhardy07] [link to this post]
 
In reply to a post by ukhardy07:
Who is your ISP? Let me know and I can see if I know executive complaint details

EDIT: looking at sync it is fine. This is most likely ISP congestion.

Will they let you leave? Switching to BT Plusnet Sky will likely solve the issue


Sync is 47M down/8 Up. I think this is more likely erroring that has never been resolved. Minimum guaranteed speed is supposed to be 30Mbps. As it stands, I can't stream a thing in HD.
Standard User foxtrot_yankee
(newbie) Mon 11-Sep-17 07:46:00
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Re: First time on VDSL - Is this correct?


[re: foxtrot_yankee] [link to this post]
 
I think, at long last, it might have reached an acceptable level. Upstream CRC errors seem to have dropped remarkably.

My Broadband Speed Test

Text
1
23
45
67
89
1011
1213
1415
1617
1819
DSL Mode
VDSL                   G.993.5 (VDSL)DSL status information
Line status                Show TimeLink type                  Fast path
Bit rate                       Downstream           Upstream
Actual data rate           44569 (Kbps.)        9159 (Kbps.)Operating data
                       Downstream           UpstreamSNR Margin                 6.6 dB               6.1 dB
Loop Attenuation           21.3 dB              24.6 dBError counter
Indicator name         Downstream           UpstreamFEC Corrections        134                  175117197
CRC Error                  57               187Statistics
                       Transmitted Frames       Received FramesFrame Counter          384526               513081
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