Due to a combination of my very long EO LINE + DLM, I re-connected my old 2WIRE 2700HG B router to see if I could obtain an improved performance.
A side effect of this was to prevent my Samknows "Whitebox" from reporting, although it could be seen correctly on the account page.
I queried this with SAMKNOWS and they stated, "Your Whitebox is back online today, but it seems to not be able to run any tests right now. I suspect perhaps an overprotective firewall on the new router.
Would you be able to access your router settings and please ensure the following ports are opened: 53, 80, 5000-7000 and port 8080 for both TCP and UDP. This will allow unrestricted access to the internet through the firewall.
I used the info. from here: https://portforward.com/2wire/2700hg-b/
but it made no improvement.
Finally using the firewall settings I put the "Whitebox" in a DMZ no difference.
Just to check, I fitted a different router, and once again the "Whitebox" acted as normal.
Is there anything else that I could alter on the 2Wire router, that would enable the "Whitebox" to report,
I do realise that the router is now old, and probably faded history to a lot of people.