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Standard User rbz5416
(newbie) Sat 10-Feb-18 12:19:28
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Is There an Openreach Engineer in the House?


[link to this post]
 
I'm looking to understand exactly what happens in the exchange to move a FTTC service from one ISP to another.
Administrator MrSaffron
(staff) Sat 10-Feb-18 12:47:22
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Re: Is There an Openreach Engineer in the House?


[re: rbz5416] [link to this post]
 
FTTC is terminated at the street cabinet, at the exchange it is just another service using the fibre handover node, so if staying within same wholesaler at the exchange no difference. If moving to a provider with its own fibre handover link then you'll be remapped to join all the other customers on that bit of fibre.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User eckiedoo
(fountain of knowledge) Sat 10-Feb-18 16:55:18
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Re: Is There an Openreach Engineer in the House?


[re: MrSaffron] [link to this post]
 
Afternoon Andrew

Am I correct in thinking that by "remapping", you mean by software/listing, rather than any obvious physical work?


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Standard User Zarjaz
(eat-sleep-adslguide) Sat 10-Feb-18 17:46:00
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Re: Is There an Openreach Engineer in the House?


[re: eckiedoo] [link to this post]
 
Yep, the ‘circuits’ virtual path is rewritten to point it towards the new ISP’s Home gateway.

Standard User rbz5416
(newbie) Sat 10-Feb-18 19:06:51
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Re: Is There an Openreach Engineer in the House?


[re: MrSaffron] [link to this post]
 
Thanks Andrew, but I'm none the wiser, so some context.

I booked a switch from Vodafone to BT for Wednesday. The phone line is switched but the broadband isn't. I'm still connected to Vodafone using their logon credentials & have a Vodafone IP address & speeds (38mbps as opposed to BT's 52). I cannot connect to BT either with their hub or my own router.

All I can get out of BT is the the switch is complete so they just want me to go through endless router reboots & answer the same old questions about extension wiring & master sockets. No one at BT is able to comprehend the issue, so I'm trying to establish what might have gone wrong.
Standard User Zarjaz
(eat-sleep-adslguide) Sat 10-Feb-18 20:44:41
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Re: Is There an Openreach Engineer in the House?


[re: rbz5416] [link to this post]
 
It is possible that there may have been a connection to different tie pairs in the cabinet ... and this may not have been successfully carried out by Openreach ...

Or maybe the remote build of the existing port hasn’t been correctly performed ...

Be strong and just carry out the tests they request, tell them it hasn’t resolved it and insist they arrange a ‘BOOST’ visit from Openreach.

Standard User eckiedoo
(fountain of knowledge) Sun 11-Feb-18 07:59:36
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Re: Is There an Openreach Engineer in the House?


[re: Zarjaz] [link to this post]
 
Morning Zarjaz

Thanks for your earlier confirmation, regarding re-mapping.

Why would such a move from Vodaphone to BT, need a move of the tie pairs in the cabinet, presumably the PCP, given that very rarely is work needed in the FTTC?

I would have thought that your second explanation is much more likely; and if it is confusion with another existing connection, someone elsewhere on the PCP may be encountering problems.

Alternatively, if it has been initiated by BT as a totally new connection rather than a transfer, then there is the possibility of a new, unused tie pair being involved.
Standard User Zarjaz
(eat-sleep-adslguide) Sun 11-Feb-18 08:10:47
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Re: Is There an Openreach Engineer in the House?


[re: eckiedoo] [link to this post]
 
Morning Eckie,

Well I agree that the 2nd idea of mine offered seems most plausible.

I can imagine a possible scenario where they are running out of spare ties, so the original got allocated to an awaiting order ... and then there’s a mistake made when connections are made at the cab (PCP)

But with no further detail from the OP ... we’re in the dark for now.

Standard User eckiedoo
(fountain of knowledge) Sun 11-Feb-18 10:44:10
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Re: Is There an Openreach Engineer in the House?


[re: Zarjaz] [link to this post]
 
Thanks - I had overlooked that strange queue disruption - if one is changing ISP.

Going to the back of the queue if all existing VDSL circuits in the FTTC are occupied.

Makes me very wary of changing ISPs without trying to get an update on the local FTTC situation - and contrary to the supposed ease of changing ISPs.
Standard User Zarjaz
(eat-sleep-adslguide) Sun 11-Feb-18 10:49:32
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Re: Is There an Openreach Engineer in the House?


[re: eckiedoo] [link to this post]
 
Wait till you see the next engineer you see working at your cab outside, offer tea, ask how many ties are spare ... this doesn’t take into account stopped lines still going through non allocated ties ..

If the answer is, oh there’s 50 spare, feel reassured that your request should go through OK.

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