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Administrator MrSaffron
(staff) Mon 26-Feb-18 10:11:23
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Re: Openreach thinking of withdrawing service


[re: kingbiscit] [link to this post]
 
Cabinets are NOT unbundled, exchanges are.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User kingbiscit
(member) Mon 26-Feb-18 10:27:04
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Re: Openreach thinking of withdrawing service


[re: MrSaffron] [link to this post]
 
Sorry exchange is unbundled then smile
Standard User hypertony
(experienced) Mon 26-Feb-18 12:01:24
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Re: Openreach thinking of withdrawing service


[re: freeflowfruits] [link to this post]
 
I had the same issue in the past. Thankfully I was with AAISP who was willing to fight for me.

Openreach did the following:

* Lift & shift
* New line from house to pole
* New master socket.

And it was resolved.

So I would suggest that you tell your ISP to pull their finger out and resolve it.

- Tony Sutton
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Standard User kingbiscit
(member) Mon 26-Feb-18 12:55:54
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Re: Openreach thinking of withdrawing service


[re: hypertony] [link to this post]
 
I had a lift and shift and it fixed it for a week or so, but then came back.
Standard User Zarjaz
(eat-sleep-adslguide) Mon 26-Feb-18 20:21:50
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Re: Openreach thinking of withdrawing service


[re: MrSaffron] [link to this post]
 
Surely it should read - Openreach have NO legal obligation to provide broadband ?

Administrator MrSaffron
(staff) Mon 26-Feb-18 22:13:36
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Re: Openreach thinking of withdrawing service


[re: Zarjaz] [link to this post]
 
Fixed

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User DougM
(member) Tue 27-Feb-18 10:56:16
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Re: Openreach thinking of withdrawing service


[re: freeflowfruits] [link to this post]
 
I definitely recommend moving to AAISP; they are relentless dealing with Openreach and guarantee to fix your line:

We pride ourselves in having a very capable team of people that deal with faults. We have a close working relationship with BT, and our team are well known within all parts of BT for not tolerating being fobbed off. We are also well known for testing how well wet string works for ADSL!

We have detailed monitoring of lines that allow us to quickly identify faults and take action to resolve them (whether BT, customer equipment, or changes at your end).

In fact, we are so confident we know what we are doing, we'll even take on problems other ISPs leave behind, and that is why we make this offer.


-==-
DougM
Standard User freeflowfruits
(newbie) Tue 27-Feb-18 12:10:57
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Re: Openreach thinking of withdrawing service


[re: DougM] [link to this post]
 
thanks
Standard User MHC
(sensei) Tue 27-Feb-18 12:48:39
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Re: Openreach thinking of withdrawing service


[re: freeflowfruits] [link to this post]
 
Why not call Virgin Media and ask them to provide service.


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Standard User MatHal
(newbie) Tue 27-Feb-18 19:26:43
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Re: Openreach thinking of withdrawing service


[re: freeflowfruits] [link to this post]
 
It sounds like Openreach have simply abandoned you as you are not one of their customers. Your ISP should be able to test the line and force Openreach to repair it.
From what you say about a noisy phone line it is obvious that there is a bad connection somewhere. No amount of changing stuff at the exchange is going to solve that, it needs fault-finding properly. That will be time-consuming (i.e. costly) for OR, which is why they've given up.
You should report the PHONE line as faulty in the first instance.
If your neighbour has an acceptable service then there is no good reason why you cannot have the same!
I had a similarly faulty line at my address for over 30 years. BT refused to repair it, even though they (and I) knew exactly where the bad connection was. Only after adding internet to the line did they finally agree to fix it.
If OR do withdraw service I suggest you move the phone line to BT and then persistently report the noisy line until it gets repaired. Also report the issue to your MP.
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