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Standard User keymaster
(committed) Thu 15-Mar-18 11:08:51
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OR currently unsuccessfully trying to fix my line


[link to this post]
 
Hi
My line at best achieves 15 meg as I am a mile from cabinet, however for last 3 months I been struggling to get 6 meg down, Openreach are currently here and a lot of headshaking, tutting and sighing is occurring.
The upshot is that ď you got a 30v battery on that line there m8, thatís what you got.Ē I am guessing that is not a good thing and I donít win any prizes for that, how bad is it, what is it and how will he fix?
Many thanks
Key

Edited by keymaster (Thu 15-Mar-18 11:29:29)

Standard User Zarjaz
(eat-sleep-adslguide) Thu 15-Mar-18 12:33:00
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Re: OR currently unsuccessfully trying to fix my line


[re: keymaster] [link to this post]
 
A battery contact fault is when your line is picking up the voltage from another line ....

This is usually caused by water ingress in the network somewhere. Often goes hand in hand with a poor connection at the same point (an HR fault).

Battery faults can be measured approximately using the RFL bridge test on the engineers JDSU/Exfo tester .... this will give a rough idea, but can be hampered by a variety of issues I wonít bore you with.

What it needs is diligence and legwork from the OR bod.

He *may* be lucky if he tries a TDR and see the HR.

Standard User keymaster
(committed) Thu 15-Mar-18 12:53:30
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Re: OR currently unsuccessfully trying to fix my line


[re: Zarjaz] [link to this post]
 
Hi
Thank you for your in depth reply. he has kind of fixed it and I am now getting 9+ meg, ho where near the 14-15 I used to get but at least an improvement.
OR Engineer said he found fault an managed to find another pair to connect to frown
K


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Administrator MrSaffron
(staff) Thu 15-Mar-18 13:33:19
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Re: OR currently unsuccessfully trying to fix my line


[re: keymaster] [link to this post]
 
If literally just fixed in the last few minutes, there may be more speed to be clawed back after a DLM reset once repair marked as done.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User keymaster
(committed) Fri 23-Mar-18 08:26:12
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Re: OR currently unsuccessfully trying to fix my line


[re: MrSaffron] [link to this post]
 
Hi
Thank you all, they had two attempts but now resolved.
Best wishes
K
Standard User RobertoS
(elder) Fri 23-Mar-18 08:29:26
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Re: OR currently unsuccessfully trying to fix my line


[re: keymaster] [link to this post]
 
Back to 14-15Mbps?

My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. 200GB. Sync 76102/14089Kbps @ 600m. BQMs - IPv4 & IPv6
Standard User keymaster
(committed) Fri 23-Mar-18 08:50:13
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Re: OR currently unsuccessfully trying to fix my line


[re: RobertoS] [link to this post]
 
Hi
Thanks for resply, no more like 10meg, they "pulled through another pair" and also found water in the connector box.
Thanks
K
Standard User keymaster
(committed) Sat 31-Mar-18 10:02:07
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Re: OR currently unsuccessfully trying to fix my line


[re: keymaster] [link to this post]
 
Hi
Ok, after two visits from Openreach tech they got my fttc up from 6 meg back to around 10meg, not the 15meg it used to be.
Net even two weeks later I am now back to 4meg download. I am wondering now whether kist to change back to ADSL (much cheaper) or even get rid of data altogether on this line. As previously mentioned my other line has data at about 14 meg (same house, same cabinet).
K
Standard User thomaswarne01
(member) Sat 31-Mar-18 11:49:40
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Re: OR currently unsuccessfully trying to fix my line


[re: keymaster] [link to this post]
 
out on interest, what are your line stats and upload speed with it being a FTTC fault?
My old copper line has FTTC on plusnet as a backup for the FTTP installation,
but the FTTC line can do 18-22Mbps down and .2Mbps yes .2!
So interested to see your line stats if poss.

BT FTTP, 74Mbps down, 20Mbps up
Standard User keymaster
(committed) Sat 31-Mar-18 12:29:08
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Re: OR currently unsuccessfully trying to fix my line


[re: thomaswarne01] [link to this post]
 
Hi
Thanks for reply..what my router says .

TCM(Trellis Coded Modulation)
On

On
SNR
8.4 dB

6.4 dB
Line Attenuation
28.5 dB

12.8 dB
Path Mode
Interleaved

Interleaved
Interleave Depth
2695

23
Data Rate
4692 kbps

927 kbps
MAX Rate
13464 kbps

1145 kbps
POWER
7.4 dbm

0.4 dbm
INP
2.8 symbols

2.3 symbols
Standard User thomaswarne01
(member) Sun 01-Apr-18 07:37:36
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Re: OR currently unsuccessfully trying to fix my line


[re: keymaster] [link to this post]
 
Very odd, I shall post my VDSL/FTTC Line's Stats later, but your fault is different to mine, is there a lot of electrical interference around your line?

BT FTTP, 74Mbps down, 20Mbps up
Standard User keymaster
(committed) Sun 01-Apr-18 09:07:02
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Re: OR currently unsuccessfully trying to fix my line


[re: thomaswarne01] [link to this post]
 
Hi
Oh, ok well I need to find an ISP that will resolve it or I just ditch data on it altogether as this is used for Netflix etc and it is unusable.
K
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