Technical Discussion
  >> Technical Issues


Register (or login) on our website and you will not see this ad.


Pages in this thread: 1 | 2 | 3 | (show all)   Print Thread
Standard User Lethe
(fountain of knowledge) Fri 22-Jun-18 20:36:42
Print Post

BT phone dead, no dial tone, ADSL FTTC OK


[link to this post]
 
I didn't know where to post this, so put it here.

As the title says, this morning the phone lost connection, no dial tone, naff all, yet ADSL FTTC Internet is fine. Ringing BT, they think the line seems fine...

I called Entanet, my provider of ADSL, and line checks out great (of course, as Internet ADSL is fine).

So is it possible phone can go AWOL, but ADSL not? Some engineer somewhere re-routed my number to /dev/null?

Ideas?

Nick
Administrator MrSaffron
(staff) Fri 22-Jun-18 20:41:59
Print Post

Re: BT phone dead, no dial tone, ADSL FTTC OK


[re: Lethe] [link to this post]
 
No dial tone suggests a one leg disconnect, have you checked the ADSL speeds and statistics, when one of the pair of wires breaks usually the broadband slows down

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User witchunt
(experienced) Fri 22-Jun-18 20:58:40
Print Post

Re: BT phone dead, no dial tone, ADSL FTTC OK


[re: Lethe] [link to this post]
 
Is it ADSL ( from the exchange) or FTTC (from the cabinet)?
Have you checked the actual connection rates?


Register (or login) on our website and you will not see this ad.

Standard User freeola
(member) Fri 22-Jun-18 21:02:00
Print Post

Re: BT phone dead, no dial tone, ADSL FTTC OK


[re: Lethe] [link to this post]
 
Is it ADSL or FTTC? Your post says it's both. If it is 'did one leg in network' then that normally shows up in a copper line test run by the PSTN provider (BT in your case). You can do it yourself here.

Freeola
http://freeola.com - Broadband, Line Rental, Domains, Hosting & Instant Sites - Support
Standard User Lethe
(fountain of knowledge) Fri 22-Jun-18 21:24:13
Print Post

Re: BT phone dead, no dial tone, ADSL FTTC OK


[re: Lethe] [link to this post]
 
OK, Internet speeds are fine, everything normal - my ISP Entanet confirms it - and am posting here on it.

BT diagnostics doesn't show anything (on their Android app or website).

I have FTTC.

Just the phone is dead, no dial tone, no nothing. Ring my number, and the tone is a ringing tone, but nothing happens with the landline. Obviously ringing from the landline doesn't do anything.

BTW, nothing has changed in wiring, devices or anything else for a few years - things that go bump in the night?

Engineer called for Monday.

Nick
Standard User witchunt
(experienced) Fri 22-Jun-18 21:38:26
Print Post

Re: BT phone dead, no dial tone, ADSL FTTC OK


[re: Lethe] [link to this post]
 
Ok. Likely to be a simple fix for the tech on Monday. Chances are its disconnected in the PCP, but could be in the exchange or even the DSLAM cabinet.
Standard User freeola
(member) Fri 22-Jun-18 21:41:03
Print Post

Re: BT phone dead, no dial tone, ADSL FTTC OK


[re: Lethe] [link to this post]
 
Sounds like and issue in the PCP if the FTTC is working fine and at normal sync speeds. Automated tests aren't foolproof and don't always show issues. Hopefully it's all sorted on Monday for you.

Rob

Freeola
http://freeola.com - Broadband, Line Rental, Domains, Hosting & Instant Sites - Support
Standard User freeola
(member) Fri 22-Jun-18 21:42:10
Print Post

Re: BT phone dead, no dial tone, ADSL FTTC OK


[re: witchunt] [link to this post]
 
Must stop replying at the same time as witchunt!

Freeola
http://freeola.com - Broadband, Line Rental, Domains, Hosting & Instant Sites - Support
Standard User Lethe
(fountain of knowledge) Fri 22-Jun-18 21:47:57
Print Post

Re: BT phone dead, no dial tone, ADSL FTTC OK


[re: freeola] [link to this post]
 
OK, thanks. I guessed maybe an engineer was out in the road doing something in the box, and seeing how neatly wired they are maybe pulled out the wrong wire.

Thanks,

Nick
Standard User Zarjaz
(eat-sleep-adslguide) Fri 22-Jun-18 22:22:55
Print Post

Re: BT phone dead, no dial tone, ADSL FTTC OK


[re: Lethe] [link to this post]
 
Jumpering issue, in the cab or exchange.

The engineer should fix that no bother.

Pages in this thread: 1 | 2 | 3 | (show all)   Print Thread

Jump to