That sounds to me as though you are or it is connecting to somebody else's TalkTalk router.
If you are on Windows please can you do this:-
Press the Windows key or click the Windows icon at the bottom left of your screen;
Start typing Command prompt
Almost straight away it will come up with that labelled as a Desktop App. Click that and a small black window should appear.
In that type tracert -4 bbc.co.uk
then press Return
That should give you similar to what I get:-
C:\Users\Bob>tracert -4 bbc.co.uk
Tracing route to bbc.co.uk [188.8.131.52]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.254]
2 19 ms 19 ms 19 ms bottomless.aa.net.uk [184.108.40.206]
3 19 ms 19 ms 19 ms o.aimless.tch.aa.net.uk [220.127.116.11]
4 * * * Request timed out.
5 20 ms 20 ms 19 ms 18.104.22.168
That will tell us if I'm right, then we can shift you to your own connection.
My broadband basic info/help site - www.robertos.me.uk.
Domains, site and mail hosting - Tsohost
Connection - AAISP Home::1 80/20. 200GB. Sync 01/10/18 - 72382/13812Kbps @ 600m. BQMs - IPv4
If you never think of anything off the wall, you'll never think of anything original.
Edited by RobertoS (Tue 20-Nov-18 19:24:04)