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Standard User Wilfy
(newbie) Fri 22-Jan-10 19:40:37
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UKFSN Home LLU - Poor Support


[link to this post]
 
We have revcently moved to UKFSN's Home LLU Unlimited Broadband service after receiving the offer in December 09 to transfer free of charge.

The offer states we would experience faster speeds and a better latency which would be ideal for gaming, the primary use for our home broadband.

Transfer was complete promptly on the 10th January without any problems but the connection has always been unstable, either dropping completely or slow down so badly that even google home page will not load.

We contacted UKFSN support and followed all the advice they provided, even changing to a new router, still no improvement. UKFSN then asked us to run a trace back to there ip and to supply them with the data, After this they replied saying they would get there supplier to look into the problem, this was on the 17th January and no time scales to resolve the problem were given. We have emailed support requesting a time scale and have not received any reply other than the automated email.

From the 18th January we began calling them several times every day to acquire information on when the problems would be resolved. The phone just hangs up when you try to call them.

Has anyone else move to this service from UKFSN and experience similar problems?
Can anyone give some additional advice on how to resolve this problem? I'd even be happy to just transfer back to my standard ADSL connection.
Standard User RobertoS
(legend) Fri 22-Jan-10 23:29:54
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Re: UKFSN Home LLU - Poor Support


[re: Wilfy] [link to this post]
 
I forget which underlying service ukfsn LLU is. If you run speedtest.net it tells you, unless you already know?

Bob's broadband basic info/help site:
www.robertos.me.uk
ISP history: Demon dialup >> Freeserve dialup >> BT Broadband >> Prodigynet >> Newnet >> O2 Standard.
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Standard User Wilfy
(newbie) Sat 23-Jan-10 11:17:51
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Re: UKFSN Home LLU - Poor Support


[re: RobertoS] [link to this post]
 
MurphX are the underlying suppliers for the UKFSN LLU broadband.


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Standard User BatBoy
(eat-sleep-adslguide) Sat 23-Jan-10 11:35:36
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Re: UKFSN Home LLU - Poor Support


[re: Wilfy] [link to this post]
 
But who is the actual service provider - Cable and Wireless? Tiscally? Opal? BTW?
Standard User Wilfy
(newbie) Sat 23-Jan-10 11:56:40
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Re: UKFSN Home LLU - Poor Support


[re: BatBoy] [link to this post]
 
Its C&W
Standard User BatBoy
(eat-sleep-adslguide) Sat 23-Jan-10 12:07:36
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Re: UKFSN Home LLU - Poor Support


[re: Wilfy] [link to this post]
 
What router you using?
Standard User Wilfy
(newbie) Sun 24-Jan-10 23:45:59
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Re: UKFSN Home LLU - Poor Support


[re: BatBoy] [link to this post]
 
Using a D-link 2640R router
Standard User BatBoy
(eat-sleep-adslguide) Mon 25-Jan-10 18:55:38
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Re: UKFSN Home LLU - Poor Support


[re: Wilfy] [link to this post]
 
I suggest you try a router with a Broadcom chipset, rather than that one. Try a Netgear DG834GT or a Speedtouch 585.
Standard User Wilfy
(newbie) Mon 25-Jan-10 19:28:48
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Re: UKFSN Home LLU - Poor Support


[re: BatBoy] [link to this post]
 
Could the router be the problem, will it make that much difference? Is there any way I can check if its my router without going and buying a new one?

Thank you for the help.
Standard User xilonet
(experienced) Mon 25-Jan-10 19:36:32
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Re: UKFSN Home LLU - Poor Support


[re: Wilfy] [link to this post]
 
It could be and yes, changing to a better chipset/router can improve certain lines dramatically.

Matt

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