I am absolutely disappointed with Virgin Media services. I have just moved my connection from Birmingham to London.
1. First, I was told that even though I have been at my old adress for 6 months with them, i will be bound in another 12 months contract for the new address!!!! Something the person who sold the connection to me initially had forgotten to mention and it was 'MY MISTAKE' since I did not read the fine print of the contract..... and i had no choice but to say.... OK!
2. Told them on December 2 about the move and fixed a date of DEc 18 for their engineers to come and fix the connection
3. Dec 18, I get a call that they can come and will call back with a new date.... i said OK , yet again
4. No calls from them.... finally, since obviously, its my headache and not theirs, I am already 'BOUND' to them as a customer, I called them and a new date was given..... DEC 29!!!!!!! So entire holiday season no connection with the world!!! ..... I still said OK!
5. I go their website and see a better broadband deal being promoted and that was it..... I lost my cool and called them. My logic, Virgin is treating me like a new customer with a new contract, but still i dont have the flexibility of changing on to a better deal, and I still will have to wait through the holiday period to get the connection!!!!
Wow... and I have been transferred from one department to another, have been abruptly disconnected by VERY VERY busy Virgin Media managers, who said that I can discontinue, if I want....!!!
The best part... I get a call today morning from MOve and Transfer department, who connect me to Customer service department, who transfer me to Virgin National Team and eventually, he says that I have to speak to Move Team again..... 360 DEGREES!!!
The punch line..."Our move team is only going to be available on Monday as they are closed from today"...... what a strange thing... considering that I just got a call from them......!
Eventually, I refuse to say OK, even though I am asked the same irritating repeated question 'Is there anything else that I can help you with"!!!
My answer...." werent you listening till now!"