General Discussion
  >> ISP Unhappiness


Register (or login) on our website and you will not see this ad.


  Print Thread
Standard User pocoyo
(newbie) Wed 19-Jan-11 20:41:24
Print Post

Are sky lying to consumers?


[link to this post]
 
I transferred over to Sky from another ISP on the understanding that SKy didn't throttle people's internet connections during peek hours, as stated in their latest add campaign.

http://www.youtube.com/watch?v=PwYwqeLVBoI

I have noticed during peek hours that when playing on line games my connection speed drops by around about 1/2 to 2/3. My connection speed on PC stays the same.

I am taking readings on both my pc and PS3 (which uses P2P) everyday during off and on peak times. So far everyday those readings have shown that P2P services are being throttled by sky during peak hours.

Sunday off peak
Pc (via speedtest.net) = 6.5mbps
PS3 (via the consoles network options) = 6.4 mbps

Sunday Peak Hours
Pc (via speedtest.net) = 6.1mbps
PS3 (via the consoles network options) = 3.1 mbps

Monday off peak
Pc (via speedtest.net) = 6.4mbps
PS3 (via the consoles network options) = 6.3 mbps

Monday Peak Hours
Pc (via speedtest.net) = 6.2mbps
PS3 (via the consoles network options) = 3.2 mbps

Tuesday off peak
Pc (via speedtest.net) = 6.6mbps
PS3 (via the consoles network options) = 6.5 mbps

Tuesday Peak Hours
Pc (via speedtest.net) = 6.1mbps
PS3 (via the consoles network options) = 2.8 mbps

Wednesday off peak
Pc (via speedtest.net) = 6.7mbps
PS3 (via the consoles network options) = 6.4 mbps

Wednesday Peak Hours
Pc (via speedtest.net) = 6.2mbps
PS3 (via the consoles network options) = 2.0 mbps

I'll continue to take these readings and I'm going to look into filling a complaint with the relevant body, Sky shouldn't be allowed to lie to its customers like this.

Are there any other sky users on this board who have noticed similar issues?
Standard User BatBoy
(eat-sleep-adslguide) Wed 19-Jan-11 20:55:57
Print Post

Re: Are sky lying to consumers?


[re: pocoyo] [link to this post]
 
Which Sky package are you on? some are throttled...



_______________________________________________________________more_unwritten_rules_than_posts__________________.
Standard User pocoyo
(newbie) Wed 19-Jan-11 21:00:30
Print Post

Re: Are sky lying to consumers?


[re: BatBoy] [link to this post]
 
Broadband unlimited, pretty sure its not supposed to be throttled.


Register (or login) on our website and you will not see this ad.

Standard User BatBoy
(eat-sleep-adslguide) Wed 19-Jan-11 21:09:24
Print Post

Re: Are sky lying to consumers?


[re: pocoyo] [link to this post]
 
In that case, it's not. Must be something else.



_______________________________________________________________more_unwritten_rules_than_posts__________________.
Standard User Apprentice
(knowledge is power) Wed 19-Jan-11 22:05:11
Print Post

Re: Are sky lying to consumers?


[re: pocoyo] [link to this post]
 
Are there any other sky users on this board who have noticed similar issues?

You might get a wider/better response from here to your query.

Alastair

omadasafisho
Administrator MrSaffron
(staff) Thu 20-Jan-11 09:15:41
Print Post

Re: Are sky lying to consumers?


[re: pocoyo] [link to this post]
 
How is the PS3 speedtest a P2P one?
How do you know its now the PS3 test site that is not slow? The PSN can be a variable beast.

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User dragon2611
(committed) Thu 27-Jan-11 18:06:18
Print Post

Re: Are sky lying to consumers?


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
How is the PS3 speedtest a P2P one?
How do you know its now the PS3 test site that is not slow? The PSN can be a variable beast.


As far as I know that speedtest is not P2P based.

Also the Playstation Network does seem to suffer at peak time.

Most PS3 Games are P2P based but the actual downloads.etc are usually not.


Your ISP is only able to control the availability of Bandwidth within their network and the size of their interconnects. If there is congestion/throttling somewhere on the internet or on the content providers network then that is outside of their control.

Just because you have sufficient bandwidth to download data at 6Mbit/s it doesn't always mean whatever is sending you that data does.
  Print Thread

Jump to