Yes, we have a strange situation. Our original FREE account was with our heldest son's Orange mobile deal, and we were getting 6.7Mb download, and something decent upload. Then he dropped Orange mob for a better deal & new fone somewhere else. As our other son still has an Orange mobile deal, we arranged to stick with Orange, but pay £7.50p a month for up to 20 Mb download. Of coure our postcode area cannot get anywhere near 20Mb, but what we are getting now is not just acceptable, it's beyond the pale! Upload 0.5Mb; download 0.5Mb. These readings have been taken throughout an 18 hour period yesterday.
Naturally we have complained, but with little success. However on following up with a fone call tonight to Orange customer NON-service
I landed a Chinese lady, who spoke even quicker than her max keyboard speed, and screamed the words as well ! ....... and BTW, I ain't hard of hearing
Having been round the bloc a few times in some key jobs with global auto manufacturers, I'm pretty sure that the Chinese lady was @ the point of melt-down. So I offered her the way out, by informing her that I would get my phone line checked by BT, to take them out of the equation - and her relief that she was temporarily off the hook was deafening!
Anyone else been down this path recently?