I have been with BE for over a year, quite happily, the customer service people have always been friendly and efficient and the service itself has always been sound if not breathtaking.
I requested a home move on 2 February, to a completely new exchange. I am still waiting. It took the full estimated week for BE to realise that there was a problem establishing the service on the new exchange (for a static IP). It has taken BE since then to not fix it.
They have established that the problem is with their own database, which apparently is putting the exchange port into fault. To date, they have failed to reconfigure the database, or more to the point, whoever the work is backed off to have failed to fix it.
BE still cannot give me a guarantee of when it will be sorted out, but have managed to string me along with guestimates of a couple of days to fix. If I had known it would take this long (still no ttf from them) I'd have shipped off to Plusnet or some other.
I have been told again today that they hope to have it fixed in the next two to three days. But that is only hope and that is what I was hearing a week ago.
They managed about 15 minutes up time on a dynamic IP last night before that went down as well.
If it wasn't such an expensive (I'm having to hobble along on mobile broadband) inconvenience I'd be howling with laughter. What an absolute shower. I work in comms and if I was responsible for something like this I would have my P45 by now.
In the middle of all of this BE still managed to take my direct debit for the service I'm not getting - no problems with that database.
I don't know who BE back this work off to or rely on for it (it's confidential so they cannot tell me), but I wouldn't touch them with a dirty stick.
If Saturday comes with no joy, I'll be enquiring elsewhere.