I started out with BE and the service was great, good speed with 2M upload my website, run from home, was very usable. Then it went wrong. I was using their router and for no reason the service became intermittent. It would go down something like 10-20 times a day and re-connect. I contacted BE and they would test the equipment and just tell me everything is fine. This went on and on and on. Eventually I decided to move off BE to O2. I was aware they are basically the same but I thought the change over may fix the problem. It didnt. Firstly O2 told me I would have to pay extra to get my router configured with port forwarding, they had it set so I couldnt configure this my self. I purchased an adsl2+ router, dlink, and configured it my self port forwarding worked but I was a bit miffed that my upload and halved and the intermittent problem still exists. I rang O2 and they said we can do a trace, but by the time I got past the phone menu my adsl link had re-established. The told me to ring every time it happens but that is like every hour and I have a job and they take so long to answer the phone the problem has gone by the time I get through. Trace proved nothing.
This is two routers exhibiting the same problem. BT fault on the line checks show nothing!
This problem is bigger now I have a PS3 and COD, I cant afford drops during online gaming!
Exchange is Thatcham, Berks.
Can anyone recomend an ISP other than O2 or BE that offer good service/speed or a suggestion on how I can get this fixed or what it might be? My contract with O" expired yesterday!