General Discussion
  >> ISP Unhappiness


Register (or login) on our website and you will not see this ad.


  Print Thread
Standard User harris78
(newbie) Wed 02-Mar-11 22:49:23
Print Post

slow internet speeds


[link to this post]
 
Hi Guys,

New on here and not much of a techno expert. I have BT business broadband and my service is painfully slow. Ive tried calling BT who are telling me everything is ok with the router etc but do agree the speeds are slow. They cannot recomment any ways of solving the problem though.

I was wondering if i post the stats whether anybody could take a look and see if they can spot anything glaryingly obvious why my broadband is so slow. I shoudl only get speeds of between 1 - 3,5mb but i am even way below this at less than 0.5mb.

Cheers Lee H

Summary Status
DSL Link: Connected
Internet: Connected

Internet Details
Broadband Link Type: Built in modem - ADSL
Connection Type: PPPoA
User Name:hidden
Current Internet Connection:
IP Address: hidden
Subnet Mask: 255.255.255.255
Default Gateway: 213.123.107.58
Primary DNS: 217.32.171.22
Secondary DNS: 194.72.0.98
Host Name:
Domain:
MAC Address: --:--:--:--:--:--
MTU: 1500

DSL Details
Modem Type: Built in modem - ADSL
DSL Line (Wire Pair): Line 1 (inner pair)
Current DSL Connection:
Down Up
Rate: 704 kbs 448 kbs
Max Rate: 704 kbs 664 kbs
Noise Margin: 6.0 dB 12.0 dB
Attenuation: 63.0 dB 31.5 dB
Output Power: 15.2 dBm 11.9 dBm


Protocol: G.DMT Annex A
Channel: Interleaved
DSLAM Vendor Information Country: {3840} Vendor: {ALCB} Specific: {0 }
ATM PVC: 0/38


Rate Cap: 704 kbs
Attenuation @ 300kHz: 63.0 dB
Uncanceled Echo: -7.5 dB Ok
VCXO Frequency Offset: 8.7 ppm Ok
Final Receive Gain: 34.5 dB Ok
Impulse Noise Comp. Tones: 0 Ok
Excessive Impulse Noise: 0 Ok

Traffic Statistics
IP Traffic Bytes Packets Errors %
Transmit: 17309089 148593 0 0
Receive: 230348962 191848 0 0


ATM Traffic Cells Errors %
Transmit: 497471 0 0
Receive: 4938811 0 0

DSL Link Errors
Collected for 5Days5:18:05

Since Current Current Time Since
Reset 24-hr int. 15-min int. Last Event
ATM
Last Event
Cell Header Errors 1772 76 0 0:09:53
Loss of cell Delineation 318 15 0 0:28:24


DSL
Link Retrains: 1 0 0 12:59:26
DSL Training Errors: 0 0 0 0:00:00
Training Timeouts: 0 0 0 0:00:00
Loss of Framing Failures: 0 0 0 0:00:00
Loss of Signal Failures: 0 0 0 0:00:00
Loss of Power Failures: 0 0 0 0:00:00
Loss of Margin Failures: 0 0 0 0:00:00
Cum. Seconds w/Errors: 1786 93 0 0:08:56
Cum. Sec. w/Severe Errors: 0 0 0 0:00:00
Corrected Blocks: 4299239 180097 1542 0:00:01
Uncorrectable Blocks: 2469 117 0 0:08:56
DSL Unavailable Seconds: 67 0 0 12:59:00

Edited by MrSaffron (Wed 02-Mar-11 23:06:22)

Administrator MrSaffron
(staff) Wed 02-Mar-11 23:08:26
Print Post

Re: slow internet speeds


[re: harris78] [link to this post]
 
Who said you SHOULD get 1 to 3.5Mbps?
Was the word should really used?

The estimate given at the time of signup is just that an estimate and not a contractual obligation.

You appear to have a VERY long telephone line and the speeds you are getting seem about right based on the data, which as its from an ADSL modem is more accurate than the estimates which are usually just from paper records, and are wrong, or have lots of large error margins

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User harris78
(newbie) Wed 02-Mar-11 23:19:46
Print Post

Re: slow internet speeds


[re: MrSaffron] [link to this post]
 
This is what BT told me today when i spoke to them with regards to slow speeds. I am not expecting anything just wondering why my speed is not what BT says it should be. Like i said i am not a techno expert so any assistance is a help.

If you think these are the speeds that would be acceptable considering the length away from the exchange etc then that is fine, thanks for your input.

And yes should was really used, im not in the habit of lying.


Register (or login) on our website and you will not see this ad.

Administrator MrSaffron
(staff) Wed 02-Mar-11 23:23:32
Print Post

Re: slow internet speeds


[re: harris78] [link to this post]
 
Should still carries a slight amount of doubt, but most people here should and interpret as it WILL BE between 1 and 3.5Mbps. One has to question the 'should' as a lot of people when questioned, actually rephrase it into more loose language.

BT reps are known for mis wording sometimes.

You might find that by switching to a 2Wire 2700 router (which you'd have to buy yourself you might get a little more speed) even 200Kbps is a decent improvement at your speeds.

Also check the figures are identical when plugged into the test socket reveals when you remove the lower part of the socket face plate.

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User harris78
(newbie) Wed 02-Mar-11 23:32:16
Print Post

Re: slow internet speeds


[re: MrSaffron] [link to this post]
 
Thnaks for the help, one question whats the face plate? sorry told you i was a techno phobe.
Administrator MrSaffron
(staff) Wed 02-Mar-11 23:34:46
Print Post

Re: slow internet speeds


[re: harris78] [link to this post]
 
Does the master (main) socket in the property look like the one on the right

http://www.thinkbroadband.com/images/iplate/bt-maste...

A longer guide is at http://www.thinkbroadband.com/tools/bt-master-socket...

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User harris78
(newbie) Wed 02-Mar-11 23:39:11
Print Post

Re: slow internet speeds


[re: MrSaffron] [link to this post]
 
no it looks like the one on the left as you look at it.
  Print Thread

Jump to