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Standard User steve_T
(newbie) Sun 13-Mar-11 14:57:00
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Sky Connect Broadband a joke


[link to this post]
 
Hi all,
For over 2 years ive been with Sky connect and through out my time with Sky Ihave consistantly been complaining about speed at peak.
Always Sky have said its due to traffic.
They've run tests
and still came back the same old answer its due to your excange being busy.
So sick of this I escalated the claim telling Sky I complained to OFCOM and OTELO.
then out of the blue i got a call saying that I had been recieving slow line speeds because Sky were throtling the line to be fair to other users.
My points are as follows:
1. If I had known that was the case I would have left Sky two years ago.
2. Never during the 2year period have Sky told me they are restricting my speed
3.Why when I complained was I mis led and told its due to a busy exchange

So now I seeking compensation and leaving this dreadful ISP
Standard User blackmesa8
(fountain of knowledge) Sun 13-Mar-11 16:54:34
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Re: Sky Connect Broadband a joke


[re: steve_T] [link to this post]
 
I do not know if your get compensation but since you been with them for 2 years you should def be out of contract. My advice is to lookup what LLU providers are in your area on samknows and move to one of them. If there are no decent ones go to a decent BT wholesale provider like Zen.

If virgin media cable (Cable NOT virgin media adsl) is in your area they might be a good choice too.

Blackmesa8
Standard User steve_T
(newbie) Sun 13-Mar-11 17:17:47
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Re: Sky Connect Broadband a joke


[re: blackmesa8] [link to this post]
 
Thanls for that,
nO LLU'S on exchange but i'll follow up what you said

Steve


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