I really need to pass this on as this is amazing:
Received broadband recently. With it came a Virgin branded Netgear VMDG280. Before I had network storage and IP cam on the router with port forwarding. Was an O2 branded Thompson router. Now I cannot access any of these after I simply guessed their IP. But only under MAC- or IP filtering in the menu one can find some devices listed. However, called Virgin for technical support. I wanted to know simple things like:
- where can one get an overview of which devices are currently leasing an IP address from the router
- cannot access IP cam, cannot ping (timeout). It apparently leased fixed IP 192.168.0.69 as it may have a static IP still set to it. How can I connect to it?
- IP/MAC filtering excludes certain devices on a negative list. How can I make a positive list of allowed devices?
A ("Sunny") person who sounded as if he was somewhere in Bombey answered. I had to explain the problem 3 TIMES. He then said he wasn't trained for that but he'd call back. He did call back though. BUT he told me to go to "basic settings" and read the IP (which was the one leased from VM, no LAN IP). He insisted there is onle ONE IP for all devices (oh really?). I asked how I would know how to access e.g. the storage device. He said it would be the one shown under "basic settings", so VMs server which leased the internet IP.
Otherwise he confirmed "you cannot see the IP of any other devices".
-> HOW STUPID do they think their customers are?
We are paying a monthly fee for the broadband and the device which we haven't volunteert for. I wanted a different device but they insisted that we need to use the so called "home hub" ( I assume they check the MAC address of it on connection).
Technically it was all fine with O2. the Thompson router was ok. Only moved because O2 messed up the booking after moving house. Now: No IP overview, no port forwarding, no LAN access to other devices and a robotic incompetent customer service. WHAT A "GREAT" SERVICE.
It is really upsetting. Would like to move back to O2 now. Their service was OK and you even got real people to speak to on the phone. No call centre robots who haven't got a clue. Or can any one recommend another provider who does all these positive features?
Hope Virgin Atlantic will not get down to this competence level with their pilots...
PS: Does any one have got an idea what this Netgear piece of rubbish can be replaced with?