Then today, I twice lost my internet connection within 3 hours. After rebooting my router the second time I rang Orange Tech Support again to see if they knew what was going on.
It seems that the BT engineers have migrated more people to WBC than the equipment and the engineers can cope with and this is why some people are experiencing problems with speed and lost connections. Tech Support have been advised to flag up to their managers all customers who ring up and complain that they're having problems since migrating. These details are going to be passed along to goodness-knows who but they're going to look into the problems deeper.
I have had to let them know my router stats, my IP address and what I got on my last BT Speedtest as this differs as to what Orange have on their system for what I should be getting. It seems that I should be getting an email soon from Orange (I'm not holding my breath) when they've figured out what's going on and what is being done to rectify the situation.
If anyone else has been migrated to WBC at an exchange that is 21CN-enabled and are experiencing problems, it may be advisable to ring Tech Support so their account can be flagged up too as from what I gather, Orange aren't aware just how many people/exchanges are affected.
Born free.... Taxed to death!