This is the terms of my contract: Phone installation
Engineer visit - As your home doesn't have a phone line that can be reactivated, or needs a new line, we'll send an engineer. The standard connection charge will be added to your first bill for the engineering work in your home or at the telephone exchange. The charge was £130 and I received a credit (offer) because I took a GOLD package , Broadband, TV the works. Engineer was booked but never came and they connected me to an old TALK Talk socket near my loft.
I was not happy and after 2 months of calls to BT, an Engineer calls and re-connects to a ground floor old NTL socket (illegal?). Then BT charges me £130 for engineers visit and £75 for an extension. If I could upload the BT line manager's conversation I had onto Youtube, it is so funny it would have a million hits.
Lets hear how friends out here would define a special offer and an Extension
Edited by barry10201 (Sat 25-Jun-11 20:25:12)