Hi there, had Sky Broadband for about 4 weeks now and the connection speed is around 0.8mbps which is something I once used to have 10 years ago.
I can use this speed for simple reading on the web, but when trying anything that requires streaming or flash content then it's pretty much useless. I have four children and a wife, so all in all there are six of us who use the broadband, well would like to anyway. Xbox 360 online gaming is pathetic to say the least, I am lucky if we get a single yellow dot in ping.
The first 2 days of having it the connection was 1.4mbps and the upload was 0.5mbps, but right after it has remained the same.
My Sky account online says my speed has been configured to get 0.8mbps? They promised me up to 20mbps but I know I can only get around 2mbps top speed due to my previous providers, all of which have given 1.9mbps considering the distance from exchange.
Ok before I start to bash Sky, is there anybody out there who can help, have had same problems and fixed them or still having them?
The lady on the phone had mentioned it could take months to sort out what exactly is wrong and I would have to go through the usual test zzzzzz.
I have changed filters, ethernet cable, tried the broadband on 2 other pc's, plugged directly into master socket, checked for viruses and so on. I guess you guys will want a screen shot of my stats?
System Up Time: 00:44:09
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN MER 8330 16346 0 2222 12996 00:22:17
LAN 17528 13606 0 6903 1190 00:44:09
WLAN 0 0 0 0 0 00:00:00
ADSL Link Downstream Upstream
Connection Speed 1018 kbps 253 kbps
Line Attenuation 63.5db 38.6db
Noise Margin 8.7db 16.2db
Poll Interval: (secs)
I hope this helps who ever can help lol.
Thanks in advance.