Hope somebody can offer some advice please.
I'm feeling the financial pinch right now like everybody else, so I've decided to switch from Eclipse to Sky Broadband to save £15 per month.
At present I have :
Line rental - BT
Calls - Eclipse
Broadband - Eclipse
I'm moving everything to Sky, and the representative told me I have nothing to do, everything will just move over later this month. Great, I though..
So, today I call Eclipse out of courtesy to check there are no loose-ends to tie up and to say thank you for years of trouble-free service (a 45-minute 0845 call!). Only to be told they would be charging me a £30 cancellation fee!
Not best pleased with this (or with Sky, but I'll take it up with them later), since I was calling to say thanks. Can anybody advise on the best course of action here? I think I may have reasonable grounds to exit on breach of contract on their part, since their online terms and conditions have obviously changed since I joined (2005) as they're dated 2011.