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Standard User krisedwards
(newbie) Thu 06-Oct-11 20:53:15
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Re: Sky's lack of support


[re: BatBoy] [link to this post]
 
tell me about it can't believe it

it happened about 6 months ago and they had it sorted with 4 days can't believe its took 6 weeks and they haven't done anything frown
Standard User tommy45
(fountain of knowledge) Thu 06-Oct-11 21:44:27
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Re: Sky's lack of support


[re: krisedwards] [link to this post]
 
In reply to a post by krisedwards:
tell me about it can't believe it

it happened about 6 months ago and they had it sorted with 4 days can't believe its took 6 weeks and they haven't done anything frown
maybe a formal letter complaining to their CEO & or informing them of you intention to cancel or take it further to the ombudsman (ADR) May get their attention a bit better. oh don't forget you want all downtime FOC i mean why paid em for nothing

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Standard User krisedwards
(newbie) Thu 06-Oct-11 21:49:02
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Re: Sky's lack of support


[re: tommy45] [link to this post]
 
Ha that;s exactly what I thought ... called there cancellations team, spoke to some young women who didn't care at all (think she should think other career options) all she did is go ok I will generate you mac key blush

i didn't know what to say


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Standard User iand
(experienced) Tue 11-Oct-11 18:43:20
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Re: Sky's lack of support


[re: krisedwards] [link to this post]
 
did you get SKY to fix this, or was it left broken?

IanD
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