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Standard User epyon
(member) Wed 12-Oct-11 12:27:56
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Post Officer Home Phone Switch (not recommended)


[link to this post]
 
Ok so i ordered my phone to be switched from BE to PO

Haha what a joke

got a letter a week later saying theres a problem

so i phone them clicking option 3 as the letter states after waiting 20mins @ 7p a min i might add

he tells me i'm in the wrong dept

=/

i phone up the (according to him ) correct dept another 25mins on the phone someone picks up then puts the phone down again

a complete joke

don't think i'll be switching to PO anymore

damn just think if i had a line problem :@

BE*Unlimited 17699/1334Kbps
My Broadband Speed Test

Edited by epyon (Wed 12-Oct-11 12:53:28)

Standard User G3UZF
(committed) Wed 12-Oct-11 12:42:14
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Re: Post Officer Home Phone Switch (not recommended)


[re: epyon] [link to this post]
 
Can't tell from your post if you have actually switched to the PO.

If you have, the Forums seem to say that the service is good.

Allergy Advice: This post may contain traces of Meerkats.
Standard User epyon
(member) Wed 12-Oct-11 12:54:37
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Re: Post Officer Home Phone Switch (not recommended)


[re: G3UZF] [link to this post]
 
Nope

could not get a hold of anyone helpful with nearly an hour of waiting then hung up on

so they'll cancel my order

so the letter says

but tbh i don't care anymore

just making people aware of this shocking CS.

BE*Unlimited 17699/1334Kbps
My Broadband Speed Test

Edited by epyon (Wed 12-Oct-11 12:55:06)


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Administrator MrSaffron
(staff) Wed 12-Oct-11 14:03:41
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Re: Post Officer Home Phone Switch (not recommended)


[re: epyon] [link to this post]
 
WLR which is what the phone would have been should be pretty simple to achieve, over five million lines using it in the UK.

As with any service the key factor is how they handle the occassional problem. In this case it seems not brilliantly.

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User H20JON
(newbie) Wed 12-Oct-11 15:29:14
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Re: Post Officer Home Phone Switch (not recommended)


[re: MrSaffron] [link to this post]
 
Been with them since 25/11/08 and have had reasonable service


The transfer over was good broadband and phone all as predicted
Standard User RobertoS
(sensei) Wed 12-Oct-11 16:01:55
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Re: Post Officer Home Phone Switch (not recommended)


[re: H20JON] [link to this post]
 
Been with BT forever and always had excellent service smile. I would need very strong reasons to move away from them for a couple of quid a month.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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