This is a speed of an upto 8meg service, but we pay for upto 20meg. We definitely don't have a 20meg IP Profile, like we should.
How can we complain to get our connection upgraded so our profile is as it should be?
It would only be a 20Mb IP profile if your line is capable of that. It might be only capable of *up to* 20Mb, giving you 6Mb.
If you post some router stats and the output of a BT Speedtest
, we should be able to see what sync you currently have as well as the current throughput rate.