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Standard User willsweet2
(newbie) Thu 24-Nov-11 20:17:25
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Plusnet Speeds


[link to this post]
 
First, may I admit they are better than our previous service providers, AOL gave us 3.4meg and BT 4.2meg. Still, Plusnet charge us £24 odd a month for an upto 20meg service on their 'Plusnet Unlimited' package, we get 6.0meg. This is a speed of an upto 8meg service, but we pay for upto 20meg. We definitely don't have a 20meg IP Profile, like we should.
How can we complain to get our connection upgraded so our profile is as it should be?
Standard User camieabz
(sensei) Thu 24-Nov-11 20:20:46
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Re: Plusnet Speeds


[re: willsweet2] [link to this post]
 
Can you post your sync speed and router stats please?

~~~~~~~~~~


© Camieabz 2002-2011

All Connection Data ~ plusnet

Scottish Labour politician: “The SNP are on a very dangerous tack. What they are doing is trying to build up a situation in Scotland where the services are manifestly better than south of the border in a number of areas.”

Interviewer: ”Is that a bad thing?”

Scottish Labour politician: “No, but they are doing it deliberately.”
Standard User uno
(fountain of knowledge) Thu 24-Nov-11 20:22:11
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Re: Plusnet Speeds


[re: willsweet2] [link to this post]
 
In reply to a post by willsweet2:
This is a speed of an upto 8meg service, but we pay for upto 20meg. We definitely don't have a 20meg IP Profile, like we should.
How can we complain to get our connection upgraded so our profile is as it should be?


It would only be a 20Mb IP profile if your line is capable of that. It might be only capable of *up to* 20Mb, giving you 6Mb.

If you post some router stats and the output of a BT Speedtest, we should be able to see what sync you currently have as well as the current throughput rate.

Matt

-
uno Broadband
t: 0808 221 8642
Official Maidenhead, Milton Keynes & Manchester Speedtest.net Host


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Standard User willsweet2
(newbie) Thu 24-Nov-11 20:32:45
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Re: Plusnet Speeds


[re: camieabz] [link to this post]
 
BT Speedtest hasn't worked since I got Plusnet activated. Just tried again, "An Error has Occured!".
Standard User willsweet2
(newbie) Thu 24-Nov-11 20:33:51
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Re: Plusnet Speeds


[re: willsweet2] [link to this post]
 
BT Speed Tester Lite (Beta) says "Download Speed (Mbps): 6.30".
Standard User Apprentice
(knowledge is power) Thu 24-Nov-11 20:45:02
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Re: Plusnet Speeds


[re: willsweet2] [link to this post]
 
It would be interesting to see what the line stats are like just now.

> How to get your router line stats


Alastair

omadasafisho
Standard User reserved
(fountain of knowledge) Fri 25-Nov-11 09:05:15
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Re: Plusnet Speeds


[re: willsweet2] [link to this post]
 
May have better posted in the Plusnet forum here!

I have posted in the Community Forum on the PN site here asking a rep to have a look.

Dennis

plusnet value & talkanytime
Standard User Apprentice
(knowledge is power) Fri 25-Nov-11 17:09:22
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Re: Plusnet Speeds


[re: reserved] [link to this post]
 
Hi Dennis,
Hopefully the OP will return to this thread with the line stats tongue

Alastair

omadasafisho
Standard User reserved
(fountain of knowledge) Sat 26-Nov-11 19:23:48
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Re: Plusnet Speeds


[re: Apprentice] [link to this post]
 
They are obviously not in any hurry Alistair!

Dennis

plusnet value & talkanytime
Standard User Apprentice
(knowledge is power) Sat 26-Nov-11 19:31:02
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Re: Plusnet Speeds


[re: reserved] [link to this post]
 
It looks like the OP is definitely thinking of moving on to new pastures.

Alastair

omadasafisho
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