First, may I admit they are better than our previous service providers, AOL gave us 3.4meg and BT 4.2meg. Still, Plusnet charge us £24 odd a month for an upto 20meg service on their 'Plusnet Unlimited' package, we get 6.0meg. This is a speed of an upto 8meg service, but we pay for upto 20meg. We definitely don't have a 20meg IP Profile, like we should.
How can we complain to get our connection upgraded so our profile is as it should be?