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Standard User miowbeast
(newbie) Tue 06-Dec-11 14:36:04
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Orange - some websites inaccessible, dynamic ip to blame?


[link to this post]
 
For the last two weeks I have struggled to access the majority of websites through Orange home broadband. I have managed to run a speed test which came out fine.

After multiple calls to orange I am nowhere. However, in one of the calls it was suggested I disconnect and reconnect my router until I obtain an IP address beginning:

95.145.173.xxx

Sure enough, once i have an address in this range I can browse all sites. Normally the ip address assigned is:

95.145.55.xxx

which causes the problem.

The last call I made to Orange they claimed they didn't know what was wrong and need to send an engineer out. Bonkers!

Has anyone else had this problem? Disconnecting and reconnecting the router hoping for a lucky IP seems like total madness to me...

Cheers,

Rick
Standard User XRaySpeX
(eat-sleep-adslguide) Tue 06-Dec-11 14:50:02
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Re: Orange - some websites inaccessible, dynamic ip to blame


[re: miowbeast] [link to this post]
 
I had similar problems last week: http://forums.thinkbroadband.com/freeserve/t/4069496... . But I'm on Orange WBC (IP is 2.26......) not IP Stream that you are.

Try changing your DNSs in the router to OpenDNS : 208.67.222.222 & 208.67.220.220.

Can't believe that a change of IP would fix it other than by coincidence.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
Standard User miowbeast
(newbie) Tue 06-Dec-11 14:57:48
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Re: Orange - some websites inaccessible, dynamic ip to blame


[re: XRaySpeX] [link to this post]
 
I've tried OpenDNS and Google DNS servers, both still have the same issue.

I've tested changing the IP range, it definitely makes a difference,

anything in 95.145.55.xxx - issues with browsing
when on 95.145.173.xxx - everything is ok.


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Standard User E7er
(knowledge is power) Tue 06-Dec-11 22:08:00
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Re: Orange - some websites inaccessible, dynamic ip to blame


[re: miowbeast] [link to this post]
 
Hi, for Orange have you set your router MTU: 1492

Orange WBC 20 Mbps. Sync 11864 kbps Downstream, 1189 kbps Upstream.
Netgear DGN1000 ADSL2+ wireless N 150 Router supplied by Orange
BT Business Hub 2Wire 2700HGV v2 ADSL2+ Dual SSID wireless Router
Administrator MrSaffron
(staff) Tue 06-Dec-11 23:29:30
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Re: Orange - some websites inaccessible, dynamic ip to blame


[re: E7er] [link to this post]
 
If the sites are https based then a common problem is that the MTU discovery may be broke over that part of the network, so tweaking MTU at your end can sometimes get around the issue

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User miowbeast
(newbie) Wed 07-Dec-11 08:29:18
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Re: Orange - some websites inaccessible, dynamic ip to blame


[re: E7er] [link to this post]
 
Hi,

I thought that too, the MTU is set to 1492 by default - I even tried some lower MTU's to see if that fixed it but sadly, no...
Administrator MrSaffron
(staff) Wed 07-Dec-11 10:49:01
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Re: Orange - some websites inaccessible, dynamic ip to blame


[re: miowbeast] [link to this post]
 
Tried 1500?

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User miowbeast
(newbie) Wed 07-Dec-11 12:33:07
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Re: Orange - some websites inaccessible, dynamic ip to blame


[re: MrSaffron] [link to this post]
 
No - I'll give that a shot, cheers!

In the meantime, orange have just phoned me and are sending out an engineer so I guess I'll find out what the problem is then - although they have admitted it's likely a problem at the exchange so not sure what the engineer can do...
Standard User miowbeast
(newbie) Fri 16-Dec-11 13:34:40
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Re: Orange - some websites inaccessible, dynamic ip to blame


[re: miowbeast] [link to this post]
 
Just a wee update, Orange finally phoned to say they accept the problem is with them and I'm not the only user affected. Was starting to go mad....

This after 15-20 phonecalls and two engineer visits. Pah.
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