ADSL Line Status
Line state: Connected
Connection time: 0 days, 00:12:14
Downstream: 1.875 Mbps
Upstream: 448 Kbps
Modulation: G.992.1 Annex A
Latency type: Interleaved
Noise margin (Down/Up): 12.7 dB / 17.0 dB
Line attenuation (Down/Up): 60.4 dB / 31.5 dB
Output power (Down/Up): 17.2 dBm / 11.9 dBm
FEC Events (Down/Up): 1 / 0
CRC Events (Down/Up): 1 / 5
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
HEC Events (Down/Up): 0 / 0
Error Seconds (Local/Remote): 1 / 1
MY BT Exchange:
According to Google maps I am 2.8 miles away but not sure on the distance when the crows flies.
BT Speed Tester Results:
Download speedachieved during the test was - 1413 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Your DSL Connection Rate :1920 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1500 Kbps
So after having Plusnet for a few years and bad teething problems for most of it I decided to move to BT and have the unlimited package with the home hub 3. Plusnet provided me with speeds between 1.8Mbps - 1.9Mbps using their Thompson Router, on a D-link Router the speeds were the same.
I know that BT owns Plusnet but I thought why not cut out the middle man and go straight to the main supplier, considering others in my street have speeds of 2.3Mbps and over with the likes of Sky, Talk Talk and Supanet, it seemed like a no brainer to go with BT.
My IP Profile with BT is a max 1.5Mbps and the fastest I can have is 1.44Mbps which seems strange considering I had more with plusnet? I complained to BT, the recommended way was to chat online via their chat app which to me seemed a better option. So after my first online chat I was advised that my speed was very low but to wait for 10 days for the line to stabilize from install.
12 days later the speed hits 0.8Mbps which more than warranted my second online chat. They advised me to run the usual checks, the only thing different from my setup was the change in router switching the Plusnet out for the BT Home Hub 3. So we checked everything, Filters, Ethernet Cables, Master Socket and so on....done this so many times with Plusnet and past providers but thought it best to do it all again for the sake of the BT Customer Support.
They decide that it's a network fault and the Noise Margin was to high, a few tweaks on their end and my speed should increase in a day or two. The next day my speed was 2.1Mbps and hooray I could now play Xbox 360 online whilst others used the computers, something I could not do without lag when the speed was 0.8 and 1.4Mbps.
The very next day it was back down to 1.44Mbps and for the third time I had another online chat with BT. They suggested an engineer visit my property for which he did and changed out some internal wiring as he found some errors with my line. After he done his bits and bobs my speed decreased to 1.1Mbps, but he said he had to visit the cab outside to alter some things and then notify the exchange and my speed would increase dramatically in the next 48 hours.
The next day the speed was 1.8Mbps slowly dropping through out the day back to 1.2Mbps and stayed like that until I contacted BT for a 4th time. They ran a few tests and my speed increased but only to 1.44Mbps and this I was told was the best they could do. They advised my not to contact them again in regards to the line speed as this was the fastest I would ever get and they could no longer raise a fault with my line.
So here I am stuck with a measly 1.44Mbps wishing I was back with Plusnet, If I attempt to play online with any Xbox 360 game it is fine until someone in the house uses a computer, even to check their emails, the lag is terrible, my wife and kids are complaining about the internet speed, I have tweaked the computers for the fastest connection possible. Even when I don't go online with the Xbox 360, we still have slow connection when two people are using the computers at the same time.
I have the Xbox update with new dashboard and I also have the Lovefilm, 5OD, 4OD and youtube apps, works great when not using anything else, in fact love film states you can stream movies to 3 devices the same time, but this slow connection basically ties the whole of my family to use one device at a time, a shame really when we all like to do different things sometimes.
Really Annoyed that I am stuck with BT for 18 months and that they give me slower speeds than 3rd party providers. We have switched the Wifi off on the router as what is the point when it cannot be used when others are using a different device?
On another note, there are two people with the same BT Broadband package but live 50 miles apart. One person is promised up to 10Mbps and actually gets around 8Mbps and the other is promised up to 10Mbps but gets 1.4Mbps.....why is it that the person with the slowest speed is made to pay the same amount per month as the one with the faster speed?
I would love to hear what BT Customer Care has to say about this one.
Edited by btzzzzz (Fri 06-Jan-12 07:47:37)