So I called ASDL24 logged the fault, lost count of how many times I rang that day.
Thursday at 9am rang them for an update and only then they said it would be handed over to BT who returned it saying no fault on the line, as usual. I sent ASDL24 some trace test results and have continued to do speedtests throughout the day. Just before 4pm I slowly checked my ADSL24 account for email and was amazed to see my support ticket had been updated. Normally at this point I would speedily check this but with such slow speeds it took some time.
This is the update I got
Regarding the problems on the service at the moment (we spoke earlier on the phone) I've had an update from the 2nd line in the last 15 minutes (as I write) that advises having tested the service they've found a potential issue; it having been identified that your line is on a heavily used circuit at the exchange, (Virtual Path) so this has been raised with BT asking for them to pass this to their Complex Faults Dept (who deal with such things). Theoretically we'd get an update after 24hrs, but should anything come back sooner we'll try to advise further.
How wrong I was when I thought things would be chaning soon.
Friday rang ADSL24 again, no update from BT again, and all I get from ADSL24 is, "as you're moving over to our LLU package that wont be affected by this fault with BT", most helpful what about the next 2 weeks before changeover, having super slow dialup speeds.
Its now Saturday morning still with no further updates from anyone. The speeds are still under 130Kbps, with the bt speedtest this morning registering a huge 97Kbps.
BT know there is a fault so why can't they fix it? My exchange is in Little Clacton with just over 2400 premises. My sync rate is stable and always has been, that has never changed. I live about 1.15Km from the exchange by road. Last week when BT rang to try and keep my custom they said super speeds where coming, and I have seen them laying fibre cables along the raod last year, but with no dates as yet, bet they still won't fix nothing if I was a customer of theirs.
ADSL24 absolute fed up of the no help. I get moaned at for the router reconnecting 10 times in a morning, when I've just done the cable changes and moving modem to allow me to do cable changes.
No reduction in costs is being offered to me as "I'm still getting a service", well they can do without my custom, apparently I can't cancel the LLU order as its committed, so stuck having to pay £30 to get out of contract which is looking likely to be the best money I've spent with them.