Because this is a much bigger issue since a good chunk of customers can't use the internet at all.
The issue has not been going on for two years. The OP has a specific problem. He may also be suffering from the current one, but I think it unlikely that being sorted will fix his.
BatBoy is often rather terse, and appear confrontational as in this case, but in my opinion nearly always talks sense, (as in this case), until challenged when he has posted something that makes a valid point
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