I am recovering from a heart attack, 2 stents fitted, plus other health issues and I am on sickness benefit.
I requested a MAC from Vivaciti on 13/12/2011 and confirmed with the company that it was because I was on benefit of £67.50 a week and needed to economise.
I received MAC on 21/12/2011: LCSW2595380/JM21M
I was very depressed over the Xmas period, suicidal thoughts, no family etc so was in no fit state to research and investigate migration to cheaper provider so didn’t use the MAC.
On 30/01/2012 I requested another MAC (other of course expired) and again explained I had to cut costs and was looking at a line and broadband package with another provider.
On 10/02/2012 I was given a MAC by Vivaciti of LCSW2595380/JM21M. Yes, those of you with keen eyes have noticed, it is the same one as previously given.
Orange could not use the MAC as it was invalid, yet despite telephone conversations, emails and tickets Vivaciti were adamant that it was valid and basically insisted that ‘Orange’ did not have a clue about broadband and support staff were just “script readers”. I asked again for a valid MAC so that I could migrate. I never received one.
What happened next is a bit of a nightmarish fiasco. I was informed by BT that my line would be transferred to Orange on 14.02.12. On that day, I had no Internet and none till 24/02/12 when I connected to Orange. Many phone calls to both parties followed which left me totally stressed out and confused.
Vivacit are now pursuing me for a ‘Cease Fee’ of £29.69.
I did not request a cease of services on my line, Orange did I presume because I had been unable to give them a MAC as Vivaciti had failed to give me a valid one within 5 working days of my request date of 30/01/12.
I am very worried and concerned with this and fear the stress of being unable to pay will affect my health (quoted from Vivaciti ticket system):
“We therefore inform you that if payment of all outstanding invoices are not paid within 5 days we will attempt recovery.
This can take the form of doorstep collections and / or court action, this will cause further costs to be raised including interest, and if court action then court fees will also be incurred by you including the action being placed on your credit file that can cause you issues when attempting to gain credit from any other company.
Please take this communication as your final notice.”
Do I have to pay?
Hope someone can help me please.