Talk Talk cancellation fee

Hello all,

I recently moved my Mom from Talk Talk phone and broadband because the broadband was hardly ever working. They now want to charge her around £80 cancellation fee for the phone line. This is even though I paid her line rental up front for a year a couple of months ago (£114). She has been with TT for years, so she should be out of contract. Customer service inform me that when I paid the £114, I signed her up to another years' contract. Even if this is so, I have paid up front so what is the fee for? Seems unfair to me. Does anyone have similar experience or advice?

Cheers,

Neil

It's 10 months @ £8 for ending BB early in accordance with Ofcom's Cheaper charges for UK consumers to end phone contracts.

In reply to a post by XRaySpeX:

It's 10 months @ £8 for ending BB early in accordance with Ofcom's Cheaper charges for UK consumers to end phone contracts.

But the OP's mum has already paid the 12 months advance so TT should NOT be charging anything to leave. OP, your best bet in getting this resolved is to post on the TT forums (assuming your login still works) or hope that one of their bods visits these forums.

As I read it, OP's mum has paid 12 months line rental in advance but not the BB package.
EDIT:

In reference to sales.talktalk.co.uk/product/broadband/?portalId=GOO_BRA&WT.mc_id=G...:

£9.50 is the effective line rental price per month when you take Value Line Rental by making a non refundable upfront payment of £114.00 (by debit/credit card).

Edited by XRaySpeX (Tue 28-Feb-12 17:19:06)