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Standard User AugurUK
(newbie) Wed 07-Mar-12 16:37:52
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Charged for MAC code when canceling contract ?


[link to this post]
 
Hi.
I'm trying to switch form Orange to Virgin and cancel my contract with Orange earlier.
Unfortunetly Orange want to charge me for earlier cancellation on £91.53 and for another £29.69 for MAC code reclaim (I think thats how they call it) becouse switching to Virgin I don't need a MAC code any longer.
So ok a may pay this £91.53 becouse Virgin offer me a £65 to repay this.
But why I have to pay for a MAC code or it is some other fee for resign from their phone line.

I forgot to add that I will be charget £29.69 even my contract come to the end and I don't pick any other ISP provider.

Please help to understand what all this charges mean.

Edited by AugurUK (Wed 07-Mar-12 16:45:35)

Standard User Oldjim
(fountain of knowledge) Wed 07-Mar-12 16:50:34
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Re: Charged for MAC code when canceling contract ?


[re: AugurUK] [link to this post]
 
That is not permitted - they used to charge for a second MAC but that is now illlegal
http://forums.thinkbroadband.com/freeserve/3296871-o...
http://www.thinkbroadband.com/news/2973-compulsory-m...
If you don't use a MAC as I assume you are moving to Virgin Cable and there is a line disconnection charge http://www1.orange.co.uk/homebroadbandcharges/

Edited by Oldjim (Wed 07-Mar-12 16:52:32)

Administrator MrSaffron
(staff) Wed 07-Mar-12 16:53:16
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Re: Charged for MAC code when canceling contract ?


[re: Oldjim] [link to this post]
 
The £29 won't be a charge for the MAC, which is not being used by all accounts, but rather the cost of the cease fee that is raised against the line when the broadband is ceased.

Sales agent may have got the terminology all befuddled

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.


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Standard User AugurUK
(newbie) Wed 07-Mar-12 17:03:44
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Re: Charged for MAC code when canceling contract ?


[re: Oldjim] [link to this post]
 
Thanks Oldjim for so quick answer I all ready read this information but remind was helpfull.
So they can't charge me for switching to ISP that don't use a MAC code like Virgin ??
Standard User AugurUK
(newbie) Wed 07-Mar-12 17:07:29
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Re: Charged for MAC code when canceling contract ?


[re: MrSaffron] [link to this post]
 
Hi. MrSaffron so it's not the charge for releasing a MAC code it's ratcher a cease fee that's correct??
Standard User AugurUK
(newbie) Wed 07-Mar-12 17:12:21
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Re: Charged for MAC code when canceling contract ?


[re: Oldjim] [link to this post]
 
Hi. Oldjim your last link to orange probably explain me what I was looking for.
Thanks a lot.

Edited by AugurUK (Wed 07-Mar-12 18:04:31)

Administrator MrSaffron
(staff) Wed 07-Mar-12 20:07:27
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Re: Charged for MAC code when canceling contract ?


[re: AugurUK] [link to this post]
 
Orange get charged a cease fee as you are not migrating to another provider that is using the Openreach wires.

They are passing on this charge.

Nothing whatsoever to do with the MAC. They can give you a MAC, but it is no use to Virgin, and you'd still get the cease charge eventually.

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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