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Standard User jimpritchard
(newbie) Sat 14-Apr-12 13:02:43
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Talk talk .... Disgusted...


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Been a talk talk customer for a number of years now,and really wish I wasn't.

Came home from work on Thursday to a letter from Talk Talk reminding me that I needed to make a payment soon, or my service would be suspended. Letter was dated 4th April, and arrived on the 12th, cannot entirely blame Talk Talk but I am guessing thy use the cheapest postal service available, but it gets worse. Tried to make a call and service has been suspended, picked up my debit card, to make a payment, and was told by the person on the phone that all their systems were down, I should call back tomorrow and the phone goes down.
Called back Friday, same thing happens again, finally got through to them this morning, made a payment and told my service would be resumed "within 24 hours" it came back two hours later.

How can an organisation as big as Talk Talk have no ability to take payments and return service for over TWO DAYS, and back up plan? Will be moving away from them this weekend!
Standard User HTTP404
(newbie) Sat 14-Apr-12 13:28:51
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Re: Talk talk .... Disgusted... *DELETED*


[re: jimpritchard] [link to this post]
 
Post deleted by HTTP404
Administrator MrSaffron
(staff) Sat 14-Apr-12 13:34:56
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Re: Talk talk .... Disgusted...


[re: jimpritchard] [link to this post]
 
Make sure you are aware of all the costs of moving away from them

1. Early contract termination charges
2. If on full LLU the costs of getting service back up and running.

Best bet is Post Office for voice line rental at present.

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.


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Standard User XRaySpeX
(eat-sleep-adslguide) Sat 14-Apr-12 13:47:04
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Re: Talk talk .... Disgusted...


[re: jimpritchard] [link to this post]
 
In reply to a post by jimpritchard:
Been a talk talk customer for a number of years now
Then why weren't you making regular payments, like DD, and avoid this hassle?

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
Standard User jimpritchard
(newbie) Sat 14-Apr-12 15:55:24
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Re: Talk talk .... Disgusted...


[re: XRaySpeX] [link to this post]
 
In reply to a post by XRaySpeX:
In reply to a post by jimpritchard:
Been a talk talk customer for a number of years now
Then why weren't you making regular payments, like DD, and avoid this hassle?


I usually do, but have been out of work for a while and still trying to get straight.
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