My line has always been prone to random resyncs and more recently, I have seen sync level on my line falling away, so earlier this year as it neared 5k - I called Enta support and spoke to a few guys there. having swapped out routers (both for another 2700HGV and then a "trusted" 585v6) and a couple of filters, Enta support noted that the sync on my line was still showing below Fault Tolerance Level and we agreed it needed looking at. We discussed the steps I had taken and the fact that for 4 weeks prior I had been running the router in the test socket without even a Phone connected to the line, and consensus was that there was no risk of a charge... you know where this is going... dont you?
Engineer came, connected his gizmo to the line and got the same sync as my router (2 wire 2700 HGV) and promptly left saying he was going to the cabinet. I never saw him again. Later in the day I spoke to Support @ Enta and they told me that the line would be back in training for a few days. I saw a rise in my sync but still had problems with slow browsing and streaming even on a mid 6k sync, so when in march I became aware that I could now get an LLU service, I migrated to the only ADSL2 service available here
Fast forward to today and my bank statement arrives and there is a payment for £114 to Enta seems they have lumped an SFI charge raised by BT onto me.
No fault attributable to me of my equipment was found and yet Enta feel able to pass this along, I suspect they didn't look at any detail of the job - just applied the charge to my account. You can bet I have challenged it. I also spoke to OFCOM our worse than useless regulator - for if they were any use they would have put some measure in place now to deter BT from doing this sort of thing. Maybe a penalty for each incorrectly levied charge of 50% of the amount charged, the payment to be split between the ISP and Customer. As ever they have "noted" the issue, for all they do they may as well be on the bonfire of quangos.
I have emailed Enta to dispute this. It seems to me to be a blatant con on the part of BT group, and I cant help wondering how many people less knowledgeable simply swallow the charge? It is time that BT were brought to heel about this abuse of their position. It also highlights the ludicrous separation that the end user has, if I have no relationship with them how can they charge me - especially where I have no apparent right to an automatic copy of the report for the alleged work for which I am being charged?
Only in the UK could a farce like this be allowed to operate.
Even now the line isnt "right" and I have had to have my SNR raised by my LLU provider to stop random re-syncs which have been a feature of this right back to the 512k service I had with Pipex through a Speedstream PCI adapter. 10 years of ADSL and there is STILL a problem, no it isn't a long line... just under 3k and none of my neighbours have the issue.
BT? [censored] Terrible ! Cant fix a fault but still charge where they shouldn't!