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Standard User PiLoT8585
(newbie) Sun 12-Aug-12 23:59:11
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Orange Broadband Intermittent connection drops


[link to this post]
 
after not long signing up to orange ive been getting drops in connection. im using a brightbox router and a new filter.

basically after using it itll randomly disconnect from the internet the globe light will fash for about 30 seconds then reconnect. i cant find any explanation as to why

i rang support and got the troubleshooting equivalent of "have you turned it off then on again"


ive reset router to factory settings, changed filters and sacrificed a goat but im running out of ideas
Standard User XRaySpeX
(eat-sleep-adslguide) Mon 13-Aug-12 00:21:24
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Re: Orange Broadband Intermittent connection drops


[re: PiLoT8585] [link to this post]
 
Please supply router stats.

Plug into test socket behind faceplate of master socket, disconnect all phones, and see if discons go away. Stats from here too.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
Standard User PiLoT8585
(newbie) Mon 13-Aug-12 00:32:06
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Re: Orange Broadband Intermittent connection drops


[re: XRaySpeX] [link to this post]
 
ive done that and theyre still there, i dont have a phone

https://dl.dropbox.com/u/53497738/adsl.PNG

Edited by PiLoT8585 (Mon 13-Aug-12 00:34:55)


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Standard User XRaySpeX
(eat-sleep-adslguide) Mon 13-Aug-12 00:38:58
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Re: Orange Broadband Intermittent connection drops


[re: PiLoT8585] [link to this post]
 
Stats look good!

What was "Time Connected:" (on 1st Status page) at that time?

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
Standard User PiLoT8585
(newbie) Mon 13-Aug-12 00:43:11
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Re: Orange Broadband Intermittent connection drops


[re: XRaySpeX] [link to this post]
 
https://dl.dropbox.com/u/53497738/uptiem.PNG
Standard User PiLoT8585
(newbie) Mon 13-Aug-12 00:55:23
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Re: Orange Broadband Intermittent connection drops


[re: PiLoT8585] [link to this post]
 
as of a minute ago

https://dl.dropbox.com/u/53497738/uptiem2.PNG

log says

Mon Aug 13 00:51:50 2012 PPP connection up (VC1)
Mon Aug 13 00:51:48 2012 PPP: IPCP up
Mon Aug 13 00:51:48 2012 PPP: CHAP authentication succeeded
Mon Aug 13 00:51:48 2012 PPP: LCP up
Mon Aug 13 00:51:43 2012 PPP connection down (VC1)
Mon Aug 13 00:51:43 2012 PPP: IPCP down
Mon Aug 13 00:51:43 2012 PPP: LCP down
Mon Aug 13 00:51:43 2012 WAN link up (ADSL)
Mon Aug 13 00:51:14 2012 WAN link down (ADSL)
Standard User PiLoT8585
(newbie) Mon 13-Aug-12 00:58:00
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Re: Orange Broadband Intermittent connection drops


[re: PiLoT8585] [link to this post]
 
and

Mon Aug 13 00:54:04 2012 PPP connection up (VC1)
Mon Aug 13 00:54:02 2012 PPP: IPCP up
Mon Aug 13 00:54:01 2012 PPP: CHAP authentication succeeded
Mon Aug 13 00:54:01 2012 PPP: LCP up
Mon Aug 13 00:53:57 2012 PPP connection down (VC1)
Mon Aug 13 00:53:57 2012 PPP: IPCP down
Mon Aug 13 00:53:57 2012 PPP: LCP down
Mon Aug 13 00:53:56 2012 WAN link up (ADSL)
Mon Aug 13 00:53:28 2012 WAN link down (ADSL)
Standard User XRaySpeX
(eat-sleep-adslguide) Mon 13-Aug-12 01:01:47
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Re: Orange Broadband Intermittent connection drops


[re: PiLoT8585] [link to this post]
 
If that Uptime about corresponds with the full stats you posted then you have a lot of errors.

I reckon that, on Fast Path, Time Connected in Secs / Error Secs (ES) should be about > 60 (on Interleaved it would be far higher), i.e no more than 1 ES per Min.

However, router does not always reset ES on a resync. So reboot router and measure these after a few hours at least.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
Standard User PiLoT8585
(newbie) Mon 13-Aug-12 01:02:11
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Re: Orange Broadband Intermittent connection drops


[re: PiLoT8585] [link to this post]
 
and now i get

Mon Aug 13 00:59:20 2012 PPP connection up (VC1)
Mon Aug 13 00:59:18 2012 PPP: IPCP up
Mon Aug 13 00:59:18 2012 PPP: CHAP authentication succeeded
Mon Aug 13 00:59:18 2012 PPP: LCP up
Mon Aug 13 00:59:13 2012 PPP connection down (VC1)
Mon Aug 13 00:59:13 2012 PPP: IPCP down
Mon Aug 13 00:59:13 2012 PPP: LCP down
Mon Aug 13 00:59:13 2012 WAN link up (ADSL)
Mon Aug 13 00:58:44 2012 WAN link down (ADSL)
Standard User PiLoT8585
(newbie) Mon 13-Aug-12 01:05:32
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Re: Orange Broadband Intermittent connection drops


[re: PiLoT8585] [link to this post]
 
ive tried rebooting router to no avail. i reset it and then it happens ive also factory reset the router
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