PlusNet and Orange are telling me contradictory stories:
Day 1: I ask Orange to switch my broadband and landline from PlusNet to Orange.
Day 2: PlusNet gives me a MAC; I give it to Orange.
Day 3: Orange claims they have requested PlustNet to transfer my broadband from PlusNet to Orange (but not landline: they claim they prefer to switch one service at a time, first broadband, then landline).
Day 11: Orange claims that they have taken over my broadband.
Day 11: PlusNet claims that LLU PSTN cease request on my account had been completed, and that this request was made by Orange.
Day 13: My landline gets disconnected as a result of the LLU PSTN cease order.
Day 14: Orange claims that they have requested PlusNet to transfer my landline to them. The request is immediately rejected because the landline has been disconnected.
Which parts of this story are (not) plausible? Who is lying? Or are both sides telling the truth but there is a third party (BT Wholesale?) who created confusion and has blown up what should have been a routine switch from one provider to another?
The results seem quite catastrophic for me because apparently I will need to wait 3-4 weeks to get the landline reconnected, and another 1-2 weeks to reinstate a broadband connection. Am I wrong to be so pessimistic? Are there better alternatives?
Neither Orange or PlusNet are willing to admit responsibility and keep blaming each other, while being mostly extremely evasive and unhelpful with me, refusing to provide most basic information. Customer services on both sides have shown a lot of incompetence and rudeness. 2(out of 7 I talked to) customer service people at PlusNet sounded like humans, were competent, and tried to be helpful; none (out of at least 10!) to report at Orange!