Just wanted to vent my frustration. Ordered BT Infinity last Friday (31st), and requested my MAC code from my current ISP, expecting it to be a quick process as I've used MAC codes before from other providers and it's been pretty much a 5 minute process. Here I am on Thursday with still no MAC code. I know it's within the 5 working days, but I always though that was just a upper limit as opposed to how long it takes! I'm getting frustrated as I have an installation date booked with BT, and booked the time off work, but BT can't confirm until I give them my MAC code, and I'm worried that my installation date will slip due to Xilo.
Sent them a message asking for an update which has just been ignored :/