When I contacted Eclipse the explanation was that Sky had not used the MAC, but in effect 'hijacked' the line, forcing BT to make a PSTN cease at the exchange, which incurs costs of £30. That amount was then debited from our account to pay the fee.
The £30 is a broadband cease charge, caused by the line being moved from (BT Openreach) Wholesale Line Rental with Sky to LLU phone with Sky. It isn't a charge for the PSTN cease itself, even though one occurred.
It is possible the PSTN cease took place shortly before the broadband was moved. Thus generating a broadband cease for which Eclipse may have been charged. If Sky submitted the correct order then they should not have been.
I was not happy with this and phoned Sky, who stated that the MAC code wasn't needed.
Technically correct, but as MrSaffron says it is important to have requested and received on, plus submitting it if possible. Precisely because this sort of problem is not uncommon.
I asked them about the cease and they denied such a thing took place, stating that nothing needed changing at the exchange.
Utter drivel. That could mean that they therefore submitted the wrong sort of order. (I expect the requirement when taking the line and the broadband from one or two suppliers, which is the norm, is different from taking just the broadband from one, when the line is already with them on WLR3).
In particular! A move of broadband to an LLU supplier, either MPF or SMPF, involves the line from you, carrying both phone and broadband, to route to the LLU DSLAM rather than the BT Wholesale one it was previously on. The broadband and phone circuits are in all cases separated at the DSLAM and then routed as appropriate to their backhaul.
So your line was disconnected from a BT Wholesale DSLAM/MSAN and connected to the Sky one. Fact. Then everything was jumpered up by the engineers to route both your broadband and phone into the Sky LLU backhaul.
They told me that I should refuse to pay the amount and take it up with Eclipse.
In my view the fault could be either of them. There are two possibilities.
1) Eclipse were notified of a broadband cease so charged you, without first checking they had been charged by Openreach. If Sky followed the correct procedures then Openreach will not have issued such a charge.
2) Sky did not follow the correct procedures so a charge on Eclipse was raised.
You need to ascertain from Eclipse whether or not they were in fact charged. If they were not, then it's up to them to cancel the charge to you.
If they were charged, I believe legally you have to pay them, and seek redress from Sky.
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