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Standard User Oldjim
(fountain of knowledge) Fri 26-Oct-12 18:20:10
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Requesting a MAC


[link to this post]
 
This probably isn't in the right place but out of interest I was checking a number of suppliers on how to get a MAC.
To my surprise quite a few only give one method - by phoning - OFCOM rules are that there had to be two methods
Companies must offer at least two methods of providing a MAC (by email, phone or post etc).
http://ask.ofcom.org.uk/help/internet-service/MAC
Unless I am missing something the following don't give a method other than phoning Sky, O2, Virginmedia
Standard User RobertoS
(sensei) Fri 26-Oct-12 18:27:55
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Re: Requesting a MAC


[re: Oldjim] [link to this post]
 
I hate to tell you, but apparently it is also impossible to avoid phoning Plusnet when you want a MAC.

They do have a couple of other ways of asking for it, but these result in an automated message to ring them.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet Extra Fibre (FTTC). Sync ~ 57.4/14.6Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User RobertoS
(sensei) Fri 26-Oct-12 18:36:57
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Re: Requesting a MAC


[re: Oldjim] [link to this post]
 
In reply to a post by Oldjim:
Unless I am missing something the following don't give a method other than phoning Sky, O2, Virginmedia
Wow. O2
How do I tell you I'm leaving? (MAC codes and cancelling.)

If you want to cancel, you have to tell us over the phone. (Not by email or letter.) Don't forget that you have to give us notice (see above) and there might be a charge.


My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet Extra Fibre (FTTC). Sync ~ 57.4/14.6Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.


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Standard User Oldjim
(fountain of knowledge) Fri 26-Oct-12 18:52:49
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Re: Requesting a MAC


[re: RobertoS] [link to this post]
 
Actually you can do it by snail mail but it was that which triggered my quick check
Standard User RobertoS
(sensei) Fri 26-Oct-12 18:55:14
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Re: Requesting a MAC


[re: Oldjim] [link to this post]
 
Did that bring forth a MAC, with no other problem? How long did it take to arrive?

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet Extra Fibre (FTTC). Sync ~ 57.4/14.6Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User flippery
(member) Fri 26-Oct-12 19:19:08
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Re: Requesting a MAC


[re: Oldjim] [link to this post]
 
At Freeola. Filled in a form on line. MAC returned within 3 hours.

Edited by flippery (Fri 26-Oct-12 19:20:46)

Standard User RobertoS
(sensei) Fri 26-Oct-12 19:22:20
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Re: Requesting a MAC


[re: flippery] [link to this post]
 
I'm puzzled by the O2 one. I'm sure I didn't have to phone, even though that's wahat is says now. I seem to remember an online form in the "My O2" account stuff.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet Extra Fibre (FTTC). Sync ~ 57.4/14.6Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User Oldjim
(fountain of knowledge) Fri 26-Oct-12 19:32:18
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Re: Requesting a MAC


[re: RobertoS] [link to this post]
 
I haven't done it but it is supposed to be 5 days from receipt of the letter
Standard User RobertoS
(sensei) Fri 26-Oct-12 19:35:17
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Re: Requesting a MAC


[re: Oldjim] [link to this post]
 
However I requested my O2 MAC, I got email and text within about an hour. From Newnet it was a few minutes from a request in my account panel.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet Extra Fibre (FTTC). Sync ~ 57.4/14.6Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User XRaySpeX
(eat-sleep-adslguide) Sat 27-Oct-12 00:36:54
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Re: Requesting a MAC


[re: Oldjim] [link to this post]
 
That is correct. They are not compelled by OFCOM to provide 2 or more ways of requesting a MAC.
Companies must offer at least two methods of providing a MAC (by email, phone or post etc).
"Requesting" is not the same as "providing".

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
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