I have been a subscriber to AOL Broadband for a number of years. Recently I have written to AOL as my line speed drops to an almost unuseable level after 11am each day. From 5 to 11am my up to 8Mbps connection runs at 6.5 Mbps it then reduces quite drastically during the afternoon and into the evening - results for 26th October give some idea of what's happening.
05.00 hrs 6.9, 11.00 hrs 4.25, 17.00 hrs 1.30, 18.00 hrs 0.98, 19.00 hrs 0.93, 21.00 hrs 0.69 & 22.00 hrs 1.29 Mbps. As it's a BT Exchange I had a visit from Open Reach who tested my line to and from the exchange - no problems were found. Open Reach said that my line is running at just over 8.0 Mbps at my home and at the exchange but when I log onto AOL the speed can drop to as low as 0.04Mbps. The conclusion reached is that AOL is restricting my Broadband service from 11 am each day to derisory levels. There have been one or two isolated instances when decent speeds have been available throughout the day ( up to 6.5 Mbps ) but they are few and far between. I am on a supposedly unlimited tariff and I don't carry out a lot of big downloads I would like to be able to use You Tube and the BBC iPlayer in the evening but the low speeds don't allow this to happen. I have taken the matter up with AOL but other than a visit from Open Reach they don't appear to be interested.
I have written to AOL requesting details of the Minimum, Average and Maximum Line speeds I should be getting from them ( This is part of the Ofcom Code of Practice ) but they just ignore my request. Has anyone else had similar experiences with AOL - in particular the restriction of Speed Available for no apparent reason. I am going to take the matter up with Ofcom & The Ombudsman if they don't fix it very soon as I consider that it's a Rip Off as I get up to 6.5 Mbps for around 3 hours of a normal day and quite often less than 1.0 Mbps for the rest of the time - hardly a bargain.