I'm afraid the OP misunderstood me when I suggested a new thread. I meant either in General Chatter or Which ISP, wrt choosing a new ISP. If we discuss sorting out the problem here, we in effect have complex cross-posting. That part of it needs to continue in the old thread not here.
The OP is doing nothing wrong posting in ISP Unhappiness forum, being unhappy with the ISP.
To the OP.
Orange is a great ISP to be with if you are prepared to look after yourself and thinkbroadband is just the place to help you do that.
What are your router stats?
My Orange Bright Box router stats…
This page shows information about your ADSL connection if applicable.
Line Status --- SHOWTIME
Link Type --- Fast Path
Operation Mode G992.5(ADSL2+) G992.5(ADSL2+)
Data Rate Information
Stream Type Actual Data Rate
Upstream 1263 (Kbps.)
Downstream 9727 (Kbps.)
Operation Data Upstream Downstream
Noise Margin ...... 5.4 dB 11.6 dB
Line Attenuation 15.6 dB 29.0 dB
Indicator Name Near End Indicator Far End Indicator
Output Power 12.6 dBm 0.0 dBm
Fast Path FEC Correction 0 0
Interleaved Path FEC Correction NA NA
Fast Path CRC Error 76 11
Interleaved Path CRC Error NA NA
Loss of Signal Defect 0 0
Fast Path HEC Error STR 399 4
Interleaved Path HEC Error NA NA
Error Seconds 71 11
Received Cells 6168625
Transmitted Cells 568733
EE broadband WBC
20 Mbps. Sync 11864 kbps Downstream, 1189 kbps Upstream.
ADSL2+ wireless N Router supplied by Orange
BT Business Hub 2Wire 2700HGV
v2 ADSL2+ Dual SSID wireless Router
Edited by E7er (Fri 28-Dec-12 13:47:29)