I have been experiencing high ping, huge latency, and drop offs for some time.
I upgraded from a 10Mbps line in October, having not really had any problem with the previous connection(ping around 20 for online games, and reasonably consistent speed around 8Mbps) , but wanted to try SUPERFAST BROADBAND and only really had a great service for about 2 weeks after the upgrade before the problems started
I have reset my router countless times, reinstalled windows7 trying both 32 and 64bit to see if that helped, which it didn't. I have been advised by VM staff to reset my router, and they seem reluctant to send someone out, prefering to suggest that it's my hardware that is the problem and that I should take my PC somewhere to be looked at, in my first phone call at least.
The problem also occurs when I connect my PS3 via ethernet, my android devices (2 x phones, and Kindle Fire) wirelessly.
In a more recent call, the person I spoke to acknowledged there was a fault, but seemed to think it was already being dealt with, and that no enginner was needed for me specifically. I was advised to be patient, and wait a week. I was given a £10 discount from this months bill which was nice, but not as nice a service that delivers the goods.
I set up a monitor last night following advice from tech help on the VM forum (which apparently no-one working for VM is involved in - genius!), and wondered anyon has an opinion on what it shows, and what I should do.
Thanks for reading this, and any help you can offer...