david_w I mostly agree with.
Ideally what you want is a clear date of someone like the CEO office when upgrades are going to take place, and then give that date a chance to see if it gets fixed, but if there is either no date or the date is a long way off its probably best to cancel.
I have been with virgin media in 2 stints, the first stint was around 4 years and I had high utilisation in the whole stint. No pockets of good service at all (that was when was called NTL).
The 2nd stint is now, and has been for around 3-4 years I think (lost track). It has also mostly suffered from high utilisation but not as severe as the first stint, it started off rough becoming unfit for purpose, then I was moved to docsis3 which gave adequate relief it was useable again although still congested, docsis3 then eventually got worse and worse (I assume as others were also been moved following complaints) and I started getting tbb graphs which were full 24/7, then VM did their 10:1 upstream work and I had a very huge improvement in service. Almost no jitter for approx 6 months, towards the end of that 6 months I could see congestion starting to reappear on jitter, then VM enabled the 10:1 configs and utilisation issues accelerated in pace and over time it gradually got to the point of where I was a few days ago where peak speeds were aweful, streaming services didnt work (sky go, youtube etc.) and bad jitter at peak although outside of peak jitter remained at useable levels. Then yesterday my 2nd major upgrade happened in this 4 years of service and now jitter etc. looks good again. This was at least 1 node split, added DS channels and US bonding enabled.
The problem is now tho I have gave VM notice so already have a VDSL2 connection so their upgrade came too late, this is on the back of several months of complaints and isnt really a congestion relief upgrade it seems to be the one been applied in all areas for the 120/12 product, but the point of my post is that this upgrade seems very significant, eg. the notorious brighton area had these upgrades late last year and their service was transformed but they had to wait over a year for the work. The idea of this history lesson is to give you an idea of the long stretches of time high utilisation can exist. Right now its good again how long it will last this time I dont know. I also now dont know if VM have done enough to keep my custom, VM retentions offered me a weak deal and wont budge on a new 12 month commit, so doesnt seem too likely.
BT Infinity 2 Since Dec 2012 - Estimate 65.9/20 - Attainable peak 110/36 - Current Sync 71/20
Edited by Chrysalis (Wed 23-Jan-13 15:01:30)