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Standard User wheres_my_beard
(newbie) Mon 21-Jan-13 20:33:17
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Re: Virgin Media 30Mbps Norwich area


[re: Daniel_T] [link to this post]
 
Straight to the Superhub. Via VM dongle, not ethernet cable.
Standard User Daniel_T
(newbie) Tue 22-Jan-13 08:17:23
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Re: Virgin Media 30Mbps Norwich area


[re: wheres_my_beard] [link to this post]
 
There is your 1st Problem.

The Super Hub is awful. Do you have another router? If so I would strongly suggest switching your SuperHub to Modem mode so it acts only as a modem.

I then connect to a Netgear router and have found this really makes a difference.

Depending on what network card you have in your PC and the connection it makes I would also suggest that you dont go wirless on anything that connects to the internet if you can help it.
Standard User wheres_my_beard
(newbie) Tue 22-Jan-13 20:01:37
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Re: Virgin Media 30Mbps Norwich area


[re: Daniel_T] [link to this post]
 
it's only 3-4 metres from the hub to the pc, so hopefully being wireless isn't the main cause of the ping, although I can understand that a physical connection may improve things.

My Broadband Speed Test
My Broadband Speed Test
<a href="http://www.thinkbroadband.com/speedtest/results/id/1358464001898444861.html"><img alt="My Broadband Speed Test" src="http://www.thinkbroadband.com/speedtest/button/1358464001898444861.png" /></a>


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Standard User Daniel_T
(newbie) Tue 22-Jan-13 21:45:55
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Re: Virgin Media 30Mbps Norwich area


[re: wheres_my_beard] [link to this post]
 
Trust me, the superhub and dongle are rubbish. I cant tell you how many problems I had. Try switching the hub to modem mode and even use another router on wireless.
Standard User wheres_my_beard
(newbie) Tue 22-Jan-13 21:51:38
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Re: Virgin Media 30Mbps Norwich area


[re: Daniel_T] [link to this post]
 
I have my old netgear router; can i just plug them together with an ethernet cable, and use the old dongle running from that?
Standard User Daniel_T
(newbie) Wed 23-Jan-13 08:28:19
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Re: Virgin Media 30Mbps Norwich area


[re: wheres_my_beard] [link to this post]
 
Give it a try. I am not saying it will cure the problem, but it should help.

Make sure you go in to your super hub settings and switch it to Modem Mode though.

Then run a latency test for 48 hours and see how it compares. Also you will eliminate any of Virgins arguments over this being your hardware. If you have a router in line then the latency tests will run providing your router is switched on,
Standard User Chrysalis
(eat-sleep-adslguide) Wed 23-Jan-13 14:58:33
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Re: Virgin Media 30Mbps Norwich area


[re: wheres_my_beard] [link to this post]
 
david_w I mostly agree with.

Ideally what you want is a clear date of someone like the CEO office when upgrades are going to take place, and then give that date a chance to see if it gets fixed, but if there is either no date or the date is a long way off its probably best to cancel.

I have been with virgin media in 2 stints, the first stint was around 4 years and I had high utilisation in the whole stint. No pockets of good service at all (that was when was called NTL).

The 2nd stint is now, and has been for around 3-4 years I think (lost track). It has also mostly suffered from high utilisation but not as severe as the first stint, it started off rough becoming unfit for purpose, then I was moved to docsis3 which gave adequate relief it was useable again although still congested, docsis3 then eventually got worse and worse (I assume as others were also been moved following complaints) and I started getting tbb graphs which were full 24/7, then VM did their 10:1 upstream work and I had a very huge improvement in service. Almost no jitter for approx 6 months, towards the end of that 6 months I could see congestion starting to reappear on jitter, then VM enabled the 10:1 configs and utilisation issues accelerated in pace and over time it gradually got to the point of where I was a few days ago where peak speeds were aweful, streaming services didnt work (sky go, youtube etc.) and bad jitter at peak although outside of peak jitter remained at useable levels. Then yesterday my 2nd major upgrade happened in this 4 years of service and now jitter etc. looks good again. This was at least 1 node split, added DS channels and US bonding enabled.

The problem is now tho I have gave VM notice so already have a VDSL2 connection so their upgrade came too late, this is on the back of several months of complaints and isnt really a congestion relief upgrade it seems to be the one been applied in all areas for the 120/12 product, but the point of my post is that this upgrade seems very significant, eg. the notorious brighton area had these upgrades late last year and their service was transformed but they had to wait over a year for the work. The idea of this history lesson is to give you an idea of the long stretches of time high utilisation can exist. Right now its good again how long it will last this time I dont know. I also now dont know if VM have done enough to keep my custom, VM retentions offered me a weak deal and wont budge on a new 12 month commit, so doesnt seem too likely.

BT Infinity 2 Since Dec 2012 - Estimate 65.9/20 - Attainable peak 110/36 - Current Sync 71/20

Edited by Chrysalis (Wed 23-Jan-13 15:01:30)

Standard User Daniel_T
(newbie) Wed 23-Jan-13 18:55:06
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Re: Virgin Media 30Mbps Norwich area


[re: Chrysalis] [link to this post]
 
I managed to get free internet for 12 Months and they paid for my new router. I now have the head engineers mobile number on Speed dial.

Chrysalis I think what you have just described (although I have no grasp on the high tech you referred to) relates to my time with Virgin, Telewest & NTL over the past 8 years+. At times it is a great service but it is oversubscribed in many areas.

I fear the doubling of my internet speed. If history proves correct, this will result inmore drawn out arguments and service issues.

If you are not happy, get on to the CEO and kick up a fuss. You have to push them though or you won’t get what you want.
Standard User Chrysalis
(eat-sleep-adslguide) Wed 23-Jan-13 18:59:54
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Re: Virgin Media 30Mbps Norwich area


[re: Daniel_T] [link to this post]
 
yeah but do you also pay for tv etc?

given I told them I want the tv and phone gone if I got free net for 12 months I would be paying them zero smile

They offered me free 2 months and £5 a month off the other 10 months, but 12 month commit required.

BT Infinity 2 Since Dec 2012 - Estimate 65.9/20 - Attainable peak 110/36 - Current Sync 71/20

Edited by Chrysalis (Wed 23-Jan-13 19:00:48)

Standard User Daniel_T
(newbie) Thu 24-Jan-13 07:22:46
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Re: Virgin Media 30Mbps Norwich area


[re: Chrysalis] [link to this post]
 
In reply to a post by Chrysalis:
yeah but do you also pay for tv etc?


Yes I do, full package 3 seperate rooms.
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