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Standard User a_lee35
(newbie) Sat 09-Mar-13 23:56:56
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Talk Talk slow connection


[link to this post]
 
Hi all,

I am a new user here and just want to get some expert opinion from you guys.

I have been using TT for the past 8 months, for the first 7 months the connection has been acceptable with the connection slowing at busy times, but still usable - on average getting around 4-5mbps download speed...but for the last month it has been unusable!

The fastest speed I can get for the past month is around 0.85mbps with the laptop connected to the router, at times it would be down to 0.2mbps. I have called TT numerous times in the past month and they seem to be taking me in circles. They keep saying they will check the line and then send texts over saying they are checking etc but then at the end they always come back with the same answer, there is no fault on the line...but they don't give me an actual solution!

I read somewhere on the forum about TT 'throttling' the speed if I use more P2P downloading, I don't do that much P2P - around 2gb a week maybe. Also the package I have is so called 'unlimited usage', but would they slow the connection if use a lot?

I still have 4 months on my contract and I know the usual way of cutting the contract means I need to pay them. But with this Internet connection, can I complain and demand them to cut my contract for free etc? I have made notes of the connection speed for the past month as I read somewhere if I want to complain then I need this evidence.

But do any of you guys have any suggestion into what I can do?

Thanks in advance!
Standard User XRaySpeX
(eat-sleep-adslguide) Sun 10-Mar-13 00:05:15
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Re: Talk Talk slow connection


[re: a_lee35] [link to this post]
 
Please Get Line Stats from your Modem/Router

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Standard User a_lee35
(newbie) Sun 10-Mar-13 00:14:12
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Re: Talk Talk slow connection


[re: XRaySpeX] [link to this post]
 
Is this what you need??

ADSL Modulation : ADSL2
Cable Status : ADSL Link Up
Virtual Circuit :
Connection Type : PPPoE/PPPoA
Network Status : Connected
Connection Up Time : 0:01:44:18
Downstream Line Rate : 963 kbps
Upstream Line Rate : 478

Thanks

Edited by a_lee35 (Sun 10-Mar-13 00:23:08)


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Standard User XRaySpeX
(eat-sleep-adslguide) Sun 10-Mar-13 00:19:58
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Re: Talk Talk slow connection


[re: a_lee35] [link to this post]
 
Anything about Noise Margins, SNRs, Attenuations? Speeds alone not enough.

BEWARE: Delete your IP & MAC addys. You may edit post.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Standard User a_lee35
(newbie) Sun 10-Mar-13 00:24:24
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Re: Talk Talk slow connection


[re: XRaySpeX] [link to this post]
 
What are noise margins etc? Where can I get these info?

Thanks
Standard User a_lee35
(newbie) Sun 10-Mar-13 00:39:24
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Re: Talk Talk slow connection


[re: XRaySpeX] [link to this post]
 
I think I found it:

Mode: ADSL2
Type: ANNEX_A
Status: Showtime

Downstream Upstream
Rate (Kbps): 963 kbps 478 kbps

SNR Margin (dB): 7.3 8.7
Attenuation (dB): 58.0 47.0
Output Power (dBm): 0.0 12.3

Super Frames: 457574 457575
RS Correctable Errors: 2347 65528
RS Uncorrectable Errors: 2 65504

HEC Errors: 6 0
Total Cells: 981 78518
Data Cells: 2950862 275126
Bit Errors:

Thanks
Standard User XRaySpeX
(eat-sleep-adslguide) Sun 10-Mar-13 01:59:37
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Re: Talk Talk slow connection


[re: a_lee35] [link to this post]
 
It's connecting very slow. You should be getting over 3 Meg Downstream Connection Rate.

Possible wiring issue. Can you get stats from hidden test socket behind faceplate? removed ring wire? Swapped filters? What phone extensions are there? Read up Improve your adsl broadband connection speed

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Standard User 4M2
(fountain of knowledge) Sun 10-Mar-13 02:10:11
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Re: Talk Talk slow connection


[re: a_lee35] [link to this post]
 
In reply to a post by a_lee35:
Downstream Upstream
Attenuation (dB): 58.0 47.0


One would normally expect upstream attenuation to be about 50% of downstream attenuation - there's a significant problem with your line somewhere...
Standard User a_lee35
(newbie) Sun 10-Mar-13 13:12:36
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Re: Talk Talk slow connection


[re: XRaySpeX] [link to this post]
 
Thanks for the info, I have read the page...but I am not an expert on these things, so I am not comfortable taking wires out etc...

Also shouldn't it be the job of TT to deal with these problems? why am I having to find out where the fault is and doing their job?

Nothing has been changed in my flat, so why would these problems suddenly arise now?

What are my options? they keep saying there is nothing wrong with my line...

p.s. the connection is even worse today, half the pages im trying to load does not work and it's taking me about 10 mins to get into this forum and reply to you!
Standard User a_lee35
(newbie) Sun 10-Mar-13 13:13:56
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Re: Talk Talk slow connection


[re: 4M2] [link to this post]
 
But TT insist there is nothing wrong....what can I do other than becoming a professional engineer and sorting this out myself!
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