It could be that the department has lifted the restrictions (or attempted to) but the systems haven't been compliant and so therefore it has been escalated to the technical department to fix.
Which ISP is it?
Virgin (ADSL) => Namesco => Newnet => O2 => Plusnet => Zen => Newnet => Zen => Freeola => Vivaciti (using O2 Wholesale DSL) => Xilo (C&W Wholesale) => Xilo (O2 Wholesale)
Note: I don't lay turf for anyone. astro or otherwise, all views and opinions expressed are my own based on experience.